Roaming with Vodafone in US

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Aaroona

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#171539 22-Apr-2015 11:03

If my account is eligible for the $5 a day roaming, do I need to call Vodafone to get it activated? I just spent 25 minutes on hold, and decided to hang up. It's a shame they don't have a call back queuing system, where you keep your place in line and they call you back when they're free.

Anyway, hoping someone here has the answer - I've had a mosey around the website and it doesn't appear to explicitly say whether I have to do anything beforehand or not.

johnr

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#1289068 22-Apr-2015 11:08

Hawaii is a state of the US :)

Edit: Open the mobile app (swipe left to right) or log into my ' My account ' select ' roaming ' select the country you are going to, Everything is covered incuding if you will pay $5 daily roaming, No need to call

John

Aaroona

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#1289070 22-Apr-2015 11:10

johnr: Hawaii is a state of the US :)

D'oh, was meant to be a , not /

Either way, removed HAwaii from the title :P

johnr

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#1289071 22-Apr-2015 11:11

Edited my post above and added further INFO,

Aaroona

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#1289075 22-Apr-2015 11:13

johnr: Edited my post above and added further INFO,

Thanks. I did see that info, but it doesn't say if I need to get it 'activated' before I leave. I know I used to have to ring and get it activated before I went to Aus. Maybe things have changed a little- which suits me! no need to call.

Sweet!

johnr

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#1289077 22-Apr-2015 11:14

Aaroona:
johnr: Edited my post above and added further INFO,

Thanks. I did see that info, but it doesn't say if I need to get it 'activated' before I leave. I know I used to have to ring and get it activated before I went to Aus. Maybe things have changed a little.

Once roaming is active it's active for good unless you request for it to be removed,

MikeHales

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Trusted

#1289086 22-Apr-2015 11:23

There's a whole pile of info here too: http://www.vodafone.co.nz/roaming/

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Aaroona

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#1289094 22-Apr-2015 11:28

MikeHales: There's a whole pile of info here too: http://www.vodafone.co.nz/roaming/

To extend on that, just found this page http://www.vodafone.co.nz/help/mobile/before-you-roam/

This specifically says that it needs to be activated, using My Account. But of course as you said, if its been activated before (and I didn't deactivate it), then it's all good to go.

Not sure why that didn't come up when using the search engine - I'll put it down to having 'The dumb' on a Wednesday morning.

johnr

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#1289179 22-Apr-2015 12:13

If roaming was not active the app would advise this