Move back to VF

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Shindig

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#171674 27-Apr-2015 15:46

I had my ADSL connection with VF and decided to shift to BigPipe.

I would like to move back to VF; I call VF who have no notes on my account to state that the connection has moved to BigPipe.

How is it best to tackle a move back to VF without a disruption of service?

cheers
Luke

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sbiddle

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#1292303 27-Apr-2015 15:50

Based on your existing thread you were clearly on a ULL connection with VF and then moved to Chorus but now want to go back. The first expectation is that this should never be expected to be seamless or without disruption, because it requires rejumpering again.

I wouldn't expect VF to have any notes saying you've moved to Big Pipe, because they would have no way (and wouldn't care) who you've moved you. You didn't transition your connection to a new ISP (as is the case with wholesale), you had your VF connection physically disconnected as it has to be rejumpered.

Shindig

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#1292310 27-Apr-2015 16:04

The person I spoke to at VF said the account was looking all OK.

I assume nothing from the technical side of things!

Maybe too presumptuous with "no disruption" line, appreciate what needs to be done.

The little things make the biggest difference.

johnr

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#1292313 27-Apr-2015 16:16

Just do a port line request online and no need for notes on an account that a connection has moved ISP

Shindig

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#1292317 27-Apr-2015 16:23

OK! A Port line change. Is that something straight forward on the VF website or email/ring support?

Luke

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johnr

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#1292320 27-Apr-2015 16:27

Do it online move fixed line service to Vodafone takes you thru it step by step, So easy to do

Shindig

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#1292321 27-Apr-2015 16:30

Link? Sorry!!!!

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johnr

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#1292329 27-Apr-2015 16:50

Not sure why you need a link (out about on mobile at moment) visit www.vodafone.co.nz along the top you can see broadband then select Naked broadband and follow the steps