No internet for over two days and been on hold for 2 hours....

Forums › One New Zealand (including Vodafone, WxC, Farmside) › No internet for over two days and been on hold for 2 hours....

quandum

204 posts

Master Geek

#171747 29-Apr-2015 22:08

Unbelievably frustrated. Ex Telstra (now Vodafone) BB customer and I have no internet for 2+ days which means I can do absolutely no work.

I've called the helpdesk a number of times and given up after being on hold forever....

Finally got through to someone and have been bounced around the place to 4 different people now.

Can you please just get us the internet back VF? :(

This sucks!

I would love to change the world, but they won't give me the source code

#BOFH

1 | 2

19282 posts

Uber Geek
Inactive user

#1293917 29-Apr-2015 22:11

What basic fault checking have you done, Tested another modem or an isolation test?

Did you ask for a fault ticket number?

Thanks

johnr

19282 posts

Uber Geek
Inactive user

#1293920 29-Apr-2015 22:19

Are you a Cable (HFC) , xDSL or Fibre customer?

freitasm

BDFL - Memuneh
79316 posts

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Geekzone

Lifetime subscriber

#1293923 29-Apr-2015 22:20

Let's be more productive folks than playing a blame game.

OP, are you on cable or DSL? If DSL have you tried a different modem/router? If you are on cable have you tried connecting your PC directly to the modem (and entering the correct IP configuration on this PC)?

quandum

204 posts

Master Geek

#1293925 29-Apr-2015 22:26

Thanks MF & VF.

Yes, have unplugged all devices and left off for over 30 mins.
No result

Whilst there was a 'known issue', it doesn't seem to have been updated.

Waitakere, Auckland

Services Affected - Broadband
Fri Apr 24 07:27:00 NZST 2015
Up to 32 customers may be affected

In Henderson, Auckland on a BB connection.

I would love to change the world, but they won't give me the source code

#BOFH

quandum

204 posts

Master Geek

#1293927 29-Apr-2015 22:27

By the way, my issue only started yesterday, not on the 24th.

I would love to change the world, but they won't give me the source code

#BOFH

freitasm

BDFL - Memuneh
79316 posts

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Geekzone

Lifetime subscriber

#1293930 29-Apr-2015 22:31

Do you have a master filter, have plugged new phones on the line, have a dial tone?

johnr

19282 posts

Uber Geek
Inactive user

#1293933 29-Apr-2015 22:33

quandum: Thanks MF & VF.

Yes, have unplugged all devices and left off for over 30 mins.
No result

Whilst there was a 'known issue', it doesn't seem to have been updated.

Waitakere, Auckland
Services Affected - Broadband
Fri Apr 24 07:27:00 NZST 2015
Up to 32 customers may be affected

In Henderson, Auckland on a BB connection.

So you are in Henderson correct? Sounds like to me then it's a known issue and repair work is happening so calling is not going to speed up the process

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

freitasm

BDFL - Memuneh
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#1293934 29-Apr-2015 22:36

What happened there?

johnr

19282 posts

Uber Geek
Inactive user

#1293935 29-Apr-2015 22:40

freitasm: What happened there?

I deleted my post and quoted the OP's post and posted again

quandum

204 posts

Master Geek

#1293937 29-Apr-2015 22:46

johnr:
quandum: Thanks MF & VF.

Yes, have unplugged all devices and left off for over 30 mins.
No result

Whilst there was a 'known issue', it doesn't seem to have been updated.

Waitakere, Auckland
Services Affected - Broadband
Fri Apr 24 07:27:00 NZST 2015
Up to 32 customers may be affected

In Henderson, Auckland on a BB connection.

So you are in Henderson correct? Sounds like to me then it's a known issue and repair work is happening so calling is not going to speed up the process

Completely useless response John.
The VF helpdesk cant even tell me that the issue is related to the one on the website.

They claim no knowledge of 'clear systems' as they don't have access to 'clear helpdesk or accounts'.

I would love to change the world, but they won't give me the source code

#BOFH

johnr

19282 posts

Uber Geek
Inactive user

#1293940 29-Apr-2015 22:49

It's not a useless response, First off need to confirm are you in that location?

I am trying to help you in my own time while at home,

If your invoice you get is marked TCL then you are best to call the 0508 888 800 number

Formerly with TelstraClear?

http://www.vodafone.co.nz/contact/

quandum

204 posts

Master Geek

#1293943 29-Apr-2015 22:54

johnr: It's not a useless response, First off need to confirm are you in that location?

I am trying to help you in my own time while at home,

If your invoice you get is marked TCL then you are best to call the 0508 888 800 number

Okay, let's reset. I take that back.
Thanks.

<Just a bit scratchy as I've not been able to work...>

Anyway, yes I am in Henderson (Millbrook road)
I've done the basics of resetting, unplugging etc a number of times now.

I'll check the invoice - pretty sure its marked VF, but my logon id is xxxx@clear.net.nz

I would love to change the world, but they won't give me the source code

#BOFH

johnr

19282 posts

Uber Geek
Inactive user

#1293945 29-Apr-2015 22:56

The invoice is branded Vodafone but has it got TCL by account number or somewhere near it

quandum

204 posts

Master Geek

#1293947 29-Apr-2015 23:01

johnr: The invoice is branded Vodafone but has it got TCL by account number or somewhere near it

20230373 is the magic number John

I would love to change the world, but they won't give me the source code

#BOFH

quandum

204 posts

Master Geek

#1293948 29-Apr-2015 23:02

Just got off the phone to BB Helpdesk. (Phone is working fine btw...)
They have requested a tech to attend...so NFI what's going on at the minute....

I would love to change the world, but they won't give me the source code

#BOFH

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