[WXC/VFX] What are the best / worst questions you've had about VFX / VOIP?

Forums › One NZ (including Farmside) › [WXC/VFX] What are the best / worst questions you've had about VFX / VOIP?

hairy1

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#17182 15-Nov-2007 20:05

There is a another thread running about the coolest things to do with VFX..... Rather than hijack it:

What are the oddest, strangest questions / comments from friends and relatives you get when running VFX or italk etc?

I am sick of people asking if it is a pain to have the computer on all the time to receive phone calls... Or whether we have to sit at our computer to make a phone call....

For a while there I was thinking of drawing a diagram of our system and handing it to people when they asked....

My views (except when I am looking out their windows) are not those of my employer.

coffeebaron

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#95409 15-Nov-2007 20:20

950 nnnn? Where is that number? Do I have to put 09 in front of it?

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tonyhughes

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#95410 15-Nov-2007 20:28

"Dont you work for Telecom?" - No. I work for Gen-i.
"Is that like Skype?" - Yes. Its just like Skype. And I drive a Kia Sorrento. And I am a Ninja Master.
"Whats their latency like?" - as if WxC control the latency.

hairy1

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#95411 15-Nov-2007 20:51

Everyone I talk to about VFX seems to picture skype in thier minds.... Mind you, someone asked me the other day "What is skype?"

My views (except when I am looking out their windows) are not those of my employer.

wmoore

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#95412 15-Nov-2007 21:19

I get

"What's your phone number"

"950...."

"Oh is that a Telstra clear number"

"No it's a Worldxchange VFX number"

"Who is Worldxchange"

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ninjabear

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#95414 15-Nov-2007 21:53

825?? is that 06 in front?Is that even a NZ number?

SteveC

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#95428 15-Nov-2007 23:18

We have this crappy little cheap cordless phone - had it for 4 years or so (it has learnt lots of new tricks since changing to VFX). My family had got used to it, but now they say 'you sound a long way away' again, because they blame it on the 'Internet Phone'. What amazes me is that they are so scared to leave Telecom - I suggested it (again) to a sister in Timaru the other day "We don't have many options down here" "But they (company on-selling Telecom home line for less) use your existing Telcom line" "Oh ...". She doesn't have a lot of money, but just doesn't believe you can pay less and get the same service. I'm sure she (and a million or two others) will think it is just dandy when Telecom eventually goes VoIP.

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Kraven

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#95431 15-Nov-2007 23:53

ninjabear:

825?? is that 06 in front?Is that even a NZ number?

I get that one too! Being on wireless internet confuses people, "How can you get the internet and telephone without Telecom?"

Don't even get me started on the Slingshot Tolls rep that called me the other night. I don't know how many times I had to tell him "I don't have a Telecom line!".

Interesting thought though, I wonder what would have happened if I went through the signup process with him?

Fraktul

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#95433 16-Nov-2007 00:05

Rejected wireline order from Telecom Wholesale

SteveC

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#95517 16-Nov-2007 13:44

Kraven: Don't even get me started on the Slingshot Tolls rep that called me the other night. I don't know how many times I had to tell him "I don't have a Telecom line!".

Never mind Slingshot Tolls. Just after we signed up with VFX we got rung by telecomarketers from both Slingshot and WxC, trying to sell us toll plans. neither of them knew what VoIP is! I wonder if their training (

) has been extended to at least a list of other products their own company offers!

PS - edit Forgot to mention ...

Kraven: "I don't have a Telecom line!".

iTalk "couldn't" port my number because their computer didn't believe a Telstra customer number could be four digits long (ex Saturn Cable). VFX had problems too (least I think it was them) - because their software preferred to transfer numbers from Telecom, and going from Telstra was more complicated. All worked perfectly in the end!

ninjabear

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#95582 16-Nov-2007 21:50

Somehow i think Xnet should promote their isp because none of my friends know about this company

wmoore

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#95646 17-Nov-2007 10:05

ninjabear: Somehow i think Xnet should promote their isp because none of my friends know about this company

If they did this they would have to put their prices up. And we don't want that do we

. You ninjabear are the best advertising for them. It called word of mouth. Straight from the end user. Not from some drugged up AD Exec.

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nate

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#95812 18-Nov-2007 21:43

hairy1: I am sick of people asking if it is a pain to have the computer on all the time to receive phone calls... Or whether we have to sit at our computer to make a phone call....

I get this question a lot as well.

I often compare the infancy of VoIP to the infancy of the fax machine. Imagine when facsimile first came out, and a fax sales guy trying to sell a customer the ability to send a copy of a document immediately, without having to use the post.