Bizarre browsing issues.

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marmel

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#171877 4-May-2015 12:14

Last night about 11pm I was watching Netflix when it stopped. I couldn't get it going again so I then tried web browsing from my laptop and iPad.

Some sites worked, mostly NZ based ones, trademe, stuff etc. nothing based overseas worked.

I called and logged a fault after rebooting the modem. Nothing my end has been changed hardware wise.

I called back today and spoke to a csr. Apparently the csr last night was supposed to send me an email asking me to ping various sites but she never did. Some websites in NZ will work but the headers etc won't load, including geek zone. Netflix is still not working, eBay.com not working etc. I'm not 100% the csr completely understood what the issue was and he didn't appear to know what trademe was when I was explaining what worked and what didn't.

Anyway, I got a ticket number and someone is supposed to call me back.

Anyone with a bit more knowledge have any idea what might be going on?

johnr

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#1297560 4-May-2015 12:17

There are no known issues with internatioanl traffic, What else have you tried apart from restarting the modem, DNS flush or anything?

Netflix traffic on Vodafone is not internatioal either in most cases

Edit: Clear cache as well

marmel

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#1297561 4-May-2015 12:20

Afternoon John, I was hoping you might be lurking. I have just tried what the Vodafone staff have advised. We tried pinging a number of site, I don't really know much about using the command prompt but the csr asked me to ping www.trademe.co.nz which didn't work but when I suggested pinging the trademe IP address we found on google it did work?

Only other thing I could try my end is resetting the modem?

johnr

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#1297562 4-May-2015 12:23

Google how to do a DNS flush on your PC (If using a windows machine) also check what DNS you are using ipconfig /all

marmel

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#1297564 4-May-2015 12:24

Just tried doing a few ping tests from the modem management page ( Huawei HG659).

Www.trademe.co.nz worked fine.

Www.netflix.com "Can not resolve host name"

johnr

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#1297566 4-May-2015 12:25

Doing a ping test proves nothing as it might not respond to ping

marmel

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#1297567 4-May-2015 12:25

Would a DNS flush only clear the device you do it on, I am having the same issue across a range of devices including a PC, iPad, iPhone, Apple TV etc?

johnr

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#1297568 4-May-2015 12:27

Looks this the issue is only impacting you, Something has happened in your setup I suspect

Quic Broadband

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marmel

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#1297570 4-May-2015 12:29

Yeah I suspect that also but it's a bit strange. Like I said I was halfway through a Netflix show when it suddenly stopped, nothing else was being used. I will try and do a DNS flush on the laptop and see what happens.

johnr

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#1297573 4-May-2015 12:31

Hard reset of the modem I would do next (this is not a power cycle)

marmel

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#1297581 4-May-2015 12:36

I will try that next. I did a DNS flush on my laptop and have some functionality back. Weird thing is when I loaded Geekzone it loaded with half the images not displaying, reset the page and its displaying OK. www.netflix.com now works but I also had to load that page a couple of times before it loaded the images. Ebay only loads half of the images. Hard reset next.

marmel

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#1297601 4-May-2015 12:45

Hard reset of the modem appears to have done the trick, everything is now working as it should including Netflix. You would think doing a hard reset would be in the manual for the level one csr's but at least I now know.

Thanks for the advice John, I will email the CSR and advise that the issue has been sorted.

marmel

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#1297754 4-May-2015 16:21

Now having a different issue, constant disconnections. Internet hasn't worked for last 10 minutes, DSL stats show it is synced and upstream and downstream speed. This is the same issue I had a couple of months ago after lightning damaged some equipment at the exchange. I had two and a half years of stable VDSL at home and the last 3 months have been frustrating to say the least.