Vfone supplied modem problems

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Athlonite

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#173598 28-May-2015 20:26

OK he it is

I enabled MAC address filtering on the modem and now it wont let anything connect to the net I can't even get in to the setup page(192.168.1.1) to try and turn of the MAC address filtering off

things I've tried

rebooted modem = same problem

turned the modem off with the switch on the back waited for it to boot back up = same problem

tried resetting the modem using the reset button = Same problem

The Modem is connecting to the WAN but not allowing anything on the LAN side to get a correct IP address

no WIFI and no Wired connections work

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#1313713 28-May-2015 20:53

Did you have MAC data in the white list before you enabled the feature?

Athlonite

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#1313737 28-May-2015 21:18

I input the MAC for a PS3

johnr

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#1313765 28-May-2015 21:50

Can you access it from the PS3?

lxsw20

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#1313777 28-May-2015 22:32

How long did you hold the reset button in for?

cyberhub

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#1313788 29-May-2015 00:13

Most modems have a reset button that you need a paperclip to activate, normally you put the paperclip in for 10 seconds or so.

That will factory reset it and you will need to configure it again, because of this sort of issue it is normally a good idea to backup your configuration if your router has that function.

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Athlonite

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#1313791 29-May-2015 03:42

No access from any device not the PS3 nor any laptop or cellphone

I held the reset button in the first time for 30 seconds and then for 1 minute

And yeah I do know that but having a backup and being able to restore that back up are two different things as I have said even after the reset I could not get any device to connect

the standard IP address range for the modem is 192.168.1.xxx the modem however still connects to the cabinet (15.37 down and 1.02 up) it just wont allow any device to connect to it even after having been reset. Even inputing manual settings for the NIC does not allow me to bring up the modems setup pages either via IE or Chrome

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dylanp

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#1313885 29-May-2015 10:18

What modem is it exactly? And presumably you're on adsl?

Might be best to check the userguide if there's an exact reset procedure. Some modems have a reset pinhole button and a restart normal button.

Athlonite

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#1314069 29-May-2015 12:38

It's the Vodafone Station and I have already tried a reset via it's reset pinhole button it didn't work

2.4 Factory resetting the Vodafone Station
To factory reset your Vodafone Station to the default factory settings, please use the following:

1. Log into the Vodafone station by entering the following URL into your internet browser: http://vodafone.station OR 192.168.1.1
2. Click on Advanced on the top menu
3. Click on Additional Settings in the sub-menu
4. To factory reset the Vodafone Station, click on the Reset button to perform a factory reset
5. The Vodafone Station will now lose connectivity and the device will restart
6. Once the Vodafone Station has powered back on and gained a DSL connection, you will be asked if you want to keep your personal confi guration or cancel. You need to select one of these options to complete the reset.
7. The Vodafone Station will then run the automatic process to gain authentication details and connect to the internet.
8. Internet connectivity can be checked via the icons on the front of the router on the LCD screen. Please refer to LCD icons. Note: Your Vodafone Station will re-start while Vodafone remotely confi gures it.

In order to do this I 1st need to be able to login to the station and there in lies the problem as I have said many times already it wont give out any IP address to any device connected to it even using manual setting for the wired NIC ie: 192.168.1.5 subnet of 255.255.255.0 and setting the dns to 192.168.1.1 still wont allow me to enter the setup pages of the modem

dylanp

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#1314075 29-May-2015 12:48

please private message me your modem serial number and customer number, and your current ip address if you happen to know what that is. Edit - I'll be able to probably help out for the next hour, after that I'm off the work network for the long weekend.

Athlonite

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#1314253 29-May-2015 17:21

Hi I'll have to get back to you on that one as it's not my modem or account and thanks for the offer of help

Aredwood

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#1314345 29-May-2015 21:25

VodafoneDylan: please private message me your modem serial number and customer number, and your current ip address if you happen to know what that is. Edit - I'll be able to probably help out for the next hour, after that I'm off the work network for the long weekend.

Vodafone will need to remote into it to either factory reset it or switch off the Mac filtering. I have one of these Vodafone station routers as well. I wanted to use it as a 2nd Wifi AP. But there is no option in the GUI to disable DHCP.

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Athlonite

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#1315665 1-Jun-2015 18:36

Please start your own thread Aredwood

Andib

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#1315667 1-Jun-2015 18:49

I have a spare Vodafone Station you're welcome to have as long as you pick it up (Auckland CBD). All you would need to do is give Vodafone the serial number so they can register it against your account.

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Athlonite

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#1316190 2-Jun-2015 13:38

Thanks for the offer Andib but I live in Napier so pick up is a wee bit out of the way for me

Athlonite

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#1316275 2-Jun-2015 15:19

Any news Dylan what can I tell the person is happening with it

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