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Topic # 173778 5-Jun-2015 18:22
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12 months of bad service, cancelled last month with final day on 31 May. Get a bill for June...so I have to ring up vodafone and ask whats up with the bill.

 

 

I just spent 35 minutes on hold. A nice lady answered and I started explaining my problem. I was then cut off about 20 seconds later by an automated message telling me I have phoned outside of business hours. The business hours said up to 8pm but it was 6:16pm... Phoning again now - 10 minutes on hold and counting.

 

 

Thank god I am back with Spark now. Got lured by a special, worst mistake I ever made.

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  Reply # 1318125 5-Jun-2015 18:30
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Par for the course.
Be glad that you've moved on.




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  Reply # 1318128 5-Jun-2015 18:46
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I don't understand why people say such nasty things about Spark - sure they're big and corporate but they're actually a rather decent ISP also. The amount of people I've seen move to Vodafone saying "oh they must be better" :/




 
 
 
 


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  Reply # 1318130 5-Jun-2015 18:51
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michaelmurfy: I don't understand why people say such nasty things about Spark...


Nobody said nasty things about Spark.





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  Reply # 1318134 5-Jun-2015 19:14
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michaelmurfy: I don't understand why people say such nasty things about Spark - sure they're big and corporate but they're actually a rather decent ISP also. The amount of people I've seen move to Vodafone saying "oh they must be better" :/


Agree that Spark is really quite good, and that Vodafone are really not the best at customer service, GZ members being excepted from that. 

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  Reply # 1318138 5-Jun-2015 19:20
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Did you provide the 30 days notice?

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  Reply # 1318141 5-Jun-2015 19:22
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VF tried the same thing with me when I changed ISPs, took some very firm negotiating with the CSR to convince her that I was more likely to take legal action than pay for a service that I had cancelled
I guess 90% of customers just roll over and pay

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  Reply # 1318142 5-Jun-2015 19:22
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michaelmurfy: I don't understand why people say such nasty things about Spark - sure they're big and corporate but they're actually a rather decent ISP also. The amount of people I've seen move to Vodafone saying "oh they must be better" :/


Vocal minority will always hate and will always sound like a majority. Be it VF, Spark, Holden,




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Using empathy takes no energy and can gain so much. Try it.

 

 


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  Reply # 1318145 5-Jun-2015 19:40
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To be fair.

When i was at Vodafone there was a lot of infrastructure upgrades and changes and i hand it to them for doing that. Customer service was getting the chop left right and center. Sure you can have good service but not as good support or good support and poorer service. From what i have observed Vodafones network is a bit more stable then a lot of the others and the UFB / VDSL seems to achieve decent results. 


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  Reply # 1318146 5-Jun-2015 19:40
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The opposite with me, had excellent service with vodafone when signing up for phone and cable broadband recently and even the first bill was accurate.


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  Reply # 1318147 5-Jun-2015 19:42
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ajw: The opposite with me, had excellent service with vodafone when signing up for phone and cable broadband.


Is that a play on words. "When i signed up"?
Sales does answer the phone fast ;)

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  Reply # 1318150 5-Jun-2015 19:43
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Some fantastic peering now live in just the last week

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  Reply # 1318151 5-Jun-2015 19:45
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TimA:
ajw: The opposite with me, had excellent service with vodafone when signing up for phone and cable broadband.


Is that a play on words. "When i signed up"?
Sales does answer the phone fast ;)


Yes but don't do the install and send out the bills.

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  Reply # 1318153 5-Jun-2015 19:47
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ajw: The opposite with me, had excellent service with vodafone when signing up for phone and cable broadband recently and even the first bill was accurate.


Nobody here is complaining about Vodafone's sales team.

Have you had any problems with your cable - specifically saturation/slowdown in the evenings?




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  Reply # 1318155 5-Jun-2015 19:50
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Sideface:
ajw: The opposite with me, had excellent service with vodafone when signing up for phone and cable broadband recently and even the first bill was accurate.


Nobody here is complaining about Vodafone's sales team.

Have you had any problems with your cable - specifically saturation/slowdown in the evenings?


Appears to be OK at Stokes Valley in the evenings, I'm on the 50/2 cable plan.

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  Reply # 1318158 5-Jun-2015 19:59
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shk292: VF tried the same thing with me when I changed ISPs, took some very firm negotiating with the CSR to convince her that I was more likely to take legal action than pay for a service that I had cancelled
I guess 90% of customers just roll over and pay


It's not the matter of rolling over it's what in the terms!

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