No Service On 3G Phone

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guti

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Wannabe Geek

Topic # 17425 26-Nov-2007 19:37

Hi, I'm a new person here and my question may seem silly to some of you, but I'm desperate to have some advice on this.

I don't have 3G service on my 3G phone from one day to another.

I know Vodafone can block SIM cards if you've been excessivly using the internet. However, I've tried with 3 different SIM card, and didn't receive service with ANY of them. That while I've NEVER used the internet with 2 of those SIM cards.

Is Vodafone able to deactivate 3G service on your phone irrespective of what SIM card is in it?

If so, how is this possible I wonder? Do they have every technical specification about my phone when I connect to their network?

I hope some people of you can be of assistance

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Reply # 96995 26-Nov-2007 19:56

Where are you when you have drop-outs?

In the times where you do get a signal, is it strong?
It could be a service coverage issue.

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tonyhughes

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Reply # 96997 26-Nov-2007 20:07

guti:
Hi, I'm a new person here and my question may seem silly to some of you, but I'm desperate to have some advice on this.

I don't have 3G service on my 3G phone from one day to another.

I know Vodafone can block SIM cards if you've been excessivly using the internet. However, I've tried with 3 different SIM card, and didn't receive service with ANY of them. That while I've NEVER used the internet with 2 of those SIM cards.

Is Vodafone able to deactivate 3G service on your phone irrespective of what SIM card is in it?

If so, how is this possible I wonder? Do they have every technical specification about my phone when I connect to their network?

I hope some people of you can be of assistance

Why on earth do you think Vodafone is blocking you from using the internet?

BTW, in this case, I doubt very much you are being blocked. Even SIMs disabled on the network will show signal strength.

thelongwayround

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Reply # 96998 26-Nov-2007 20:13

Be interested to know where about's in the country you are, just for the thing that I had no 3g Broadband Service in Lyall Bay Wellington for about 24hrs a few days ago.

Did not to much worry me but i wonder if its got something to do with 3G network upgrades as after I got it back I seemed to get faster (about 230kb downloads) where as before I was only getting round 150kb....

anyway hope this helps....

guti

10 posts

Wannabe Geek

Reply # 97001 26-Nov-2007 20:18

hi tony, well that bewilders me, why would they do that? i can't think of a reason seeing with of the SIMS i've barely used.

the coverage should be good cause at the moment i'm just at home and the coverage never drops out and when i use the internet it always says "good reception" on the little icon.

i looked on my friends phone and my mother's phone and their little 3G icon is there as normal, but for me it says no service. :S

i was thinking maybe some internally wrong with my phone, but that's unimagineable seeing take excellent care of my phone. never dropped it or anything. probably a silly thought that something's wrong with the phone but at the moment i really have to search.

could this service fall out be temporarily maybe? i'd still wonder why that would only be for me then.

guti

10 posts

Wannabe Geek

Reply # 97002 26-Nov-2007 20:20

well thelongwayround that might offer a slight explanation, i'm in stokes valley, which between upper and lower hutt. some way but not that far away from u.

johnr

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Reply # 97020 26-Nov-2007 21:51

What type of 3G handset are you using? And if you action a manual network selection on the handset does it see the 3G network? Have you checked you have not locked the handset to use one band only like 900mhz when 3G currently works on 2100mhz.

guti

10 posts

Wannabe Geek

Reply # 97043 26-Nov-2007 23:43

hi,

i have a motorola v6 maxx. under network setup it has band set to automatic, type set to automatic and speed set to fast. these are the default settings.
under band there's an option to set it to WCDMA 2100 and set it to that, but still no luck.

i was wondering longwayround, did people around u have 3G when u didn't?

mikal

172 posts

Master Geek

Reply # 97063 27-Nov-2007 07:20

3 different sim cards with no service?
Sounds like blacklisted handset or your phones sim reader is faulty.

thelongwayround

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Reply # 97066 27-Nov-2007 07:48

humm will admit did not check that but both my VModem and Phone both lost there 3G Reception for that time may not have been a network upgrade but I did notice it was (or seemed to be) only for the cell site in Lyall Bay as when i went into town it was no probs and also up the road in Kilbirnie where i tend to pick up another site .. wish i could remember what day it happened ... humm may not be a network upgrade (hope it was though :P:).

Just wondering in one of your posts you said you checked on some other phones and they were showing 3G... are you able to find out some how if they are all using the same cell site:... just an idea :)

guti

10 posts

Wannabe Geek

Reply # 97165 27-Nov-2007 16:34

@ longwayround, i'm not too sure what cell sites are but i'm guessing we're all in the same one as my friend lives just a few houses down the road and my mother in the same house as me.

@ mikal, ur idea of blacklisted phone comes the closest to a valid explanation i think. can u tell me more? who blacklists it? vodafone? how do they know what phone i'm using, i didn't register any phone number with them online, they know nothing about me.

i don't think the sim card is faulty, because wouldn't it give an error like unable to read SIM? and the phone is only about 3 months old anyway

johnr

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Reply # 97177 27-Nov-2007 17:29

How did you obtain the motorola handset? There are only a few reasons why a handset would be blacklisted.

guti

10 posts

Wannabe Geek

Reply # 97196 27-Nov-2007 18:36

i bought it on trademe. i think it's a parallel import, but 1) i've bought many phones on TM through PImporters and have had no problem with those and 2)the company on trade me i bought the maxx from had many stars and positive points so i wouldn't consider them as something of a "dodgy" seller.

what are some of the reasons it could be blacklisted? excessive internet use? i lend it to a japanese friend of mine for a while cause his host parents don't have internet. he said he spend a night watching youtube videos. i'm guessing in total he might've used up 150MB max give or take. would that be enough to blacklist a phone? that'd be extreme.

mikal

172 posts

Master Geek

Reply # 97247 27-Nov-2007 21:02

Ring vodafone and ask them to check the IMEI# of the phone to their database. IMEI# is the unique serial number all phones have. When in the phone you can access it by dialing *#06#
It is possible that the phone u purchased was a broken phone and sent off to insurance however for whatever reason insurance never got the phone and only get the IMEI#. They then got around to processing the phone to be blacklisted as do all insurance claim phones.

johnr

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Reply # 97251 27-Nov-2007 21:13

guti:
i bought it on trademe. i think it's a parallel import, but 1) i've bought many phones on TM through PImporters and have had no problem with those and 2)the company on trade me i bought the maxx from had many stars and positive points so i wouldn't consider them as something of a "dodgy" seller.

what are some of the reasons it could be blacklisted? excessive internet use? i lend it to a japanese friend of mine for a while cause his host parents don't have internet. he said he spend a night watching youtube videos. i'm guessing in total he might've used up 150MB max give or take. would that be enough to blacklist a phone? that'd be extreme.

No way a handset would be blacklisted for this reason!

Process of elimanation does SIM work in another handset with no issues? on 2G/3G

Vodafone would not blacklist a handset from just the 3G network it would be both 2G/3G

jesseycy

294 posts

Ultimate Geek

Reply # 97259 27-Nov-2007 21:52

Hmm, this might sound ridiculous...

But "how" do you know you don't have 3G service? Some phones, like mine, don't exactly have a "3G" symbol, even though it's on 3G... Tried video calling, and does a popup say that video calling is not available (or etc)???

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