Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


mdf

mdf

3523 posts

Uber Geek

Trusted

#175545 3-Jul-2015 09:53
Send private message

I've spent a bit of time on the phone to Vodafone over the last couple of weeks. That included more time on hold than I'd really like, but I accept these things happen.

But they've made one important change that makes a significant amount of difference for me:

No Bic Runga on endless repeat!

Huzzah!

On a slightly more serious topic, the service I've had from the staff in the call centre has been excellent of late.

Create new topic

ajw

ajw
1932 posts

Uber Geek


  #1336253 3-Jul-2015 10:08
Send private message

Must second that am a cable customer in Wellington and every query I have had lately has been sorted out promptly.



nedkelly
659 posts

Ultimate Geek

Trusted

  #1336260 3-Jul-2015 10:17
Send private message

Wonder if they put the WXC people on the phone and thats why?

dylanp
840 posts

Ultimate Geek

Trusted

  #1336268 3-Jul-2015 10:25
Send private message

Great to hear, thank you. :)



ajw

ajw
1932 posts

Uber Geek


  #1336270 3-Jul-2015 10:27
Send private message

VodafoneDylan: Great to hear, thank you. :)


looking forward to some supported voip bundled offerings over cable.

johnr
19282 posts

Uber Geek
Inactive user


#1336275 3-Jul-2015 10:29
Send private message

nedkelly: Wonder if they put the WXC people on the phone and thats why?


Nice try but no, Loads of work has been going on with service levels and training of new staff which are now on board located in Auckland and Chch

Batwing
676 posts

Ultimate Geek

Trusted
Subscriber

  #1336295 3-Jul-2015 10:58
Send private message

I've called this week. 25 minutes hold, explain issue with cable, get told I'm on fibre, put on hold for another twenty minutes then call drops. Haven't had inclination to put myself through that again yet.

johnr
19282 posts

Uber Geek
Inactive user


  #1336296 3-Jul-2015 10:59
Send private message

Batwing: I've called this week. 25 minutes hold, explain issue with cable, get told I'm on fibre, put on hold for another twenty minutes then call drops. Haven't had inclination to put myself through that again yet.


Is the issue peak time congestion on Cable?

 
 
 

Trade NZ and US shares and funds with Sharesies (affiliate link).
graemeh
2078 posts

Uber Geek


  #1336301 3-Jul-2015 11:05
Send private message

We have had a similar experience recently.  Wife's cousin was having problem with two Vodafone prepaid phones where roaming had just stopped working.

After a brief twitter conversation where they suggested the usual removing battery and SIM along with manual network selection (which we had already tried) they said to email more details.

The email was dealt with quickly and some changes made at the Vodafone end that appear to have sorted the problem.

Great service from Hamish (I think) and all involved at Vodafone.

mclean
581 posts

Ultimate Geek

Subscriber

  #1336306 3-Jul-2015 11:08
Send private message

ajw: Must second that am a cable customer in Wellington and every query I have had lately has been sorted out promptly.

Ditto, yes MUCH better now.

Dolts
214 posts

Master Geek


  #1336321 3-Jul-2015 11:23
Send private message

I had a funny call the other day:

Called up and selected the option for Moving House and when I got through the lady explained she was part of the billing team and would transfer me through to the correct team, gave her all my details and she said I wouldn't have to repeat them to the next team, eventually was transferred and had to repeat everything again. Little hiccups like these don't phase me, my Vodafone service has been pretty solid, really appreciate it. 

Referring to the OP, the music definitely helps with the longer wait times! 

Batwing
676 posts

Ultimate Geek

Trusted
Subscriber

  #1336322 3-Jul-2015 11:25
Send private message

Johnr,

No its the slow page resolution with a select few websites. We had a PM conversation about it a while back, ended up getting an email advising it was escalated on 01 June and haven't heard back since.

Sorry couldn't work out quoting via mobile.

matisyahu
1626 posts

Uber Geek

Trusted

  #1336718 4-Jul-2015 02:46
Send private message

Batwing: Johnr,

No its the slow page resolution with a select few websites. We had a PM conversation about it a while back, ended up getting an email advising it was escalated on 01 June and haven't heard back since.

Sorry couldn't work out quoting via mobile.



What websites are they? I'm currently at work but I'll check them at home (I'm on Spark) to see whether it occurs on my own internet connection - whether it is related to the website (and one of their upstream providers) or whether it is something related to Vodafone. I know in the case of my mum she does a lot of browsing on websites located in the UK and the speed is horrible but I don't think there is much one can do about that.




"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"


johnr
19282 posts

Uber Geek
Inactive user


  #1336742 4-Jul-2015 07:43
Send private message

kawaii:
Batwing: Johnr,

No its the slow page resolution with a select few websites. We had a PM conversation about it a while back, ended up getting an email advising it was escalated on 01 June and haven't heard back since.

Sorry couldn't work out quoting via mobile.



What websites are they? I'm currently at work but I'll check them at home (I'm on Spark) to see whether it occurs on my own internet connection - whether it is related to the website (and one of their upstream providers) or whether it is something related to Vodafone. I know in the case of my mum she does a lot of browsing on websites located in the UK and the speed is horrible but I don't think there is much one can do about that.


Already looking into this and it seems to be a single connection issue testing on Spark will add zero value

robjg63
4100 posts

Uber Geek

Subscriber

  #1336837 4-Jul-2015 10:29
Send private message

The sad thing is vf let it get to the point where it was so bad in the first place.
They are not the only company that has problems like this, but it astonishes me when companies seem not to know (or care) how they get judged and how fast bad experiences are shared?

I know accountants rule everything, but those 'cheap' foreign call centres are always a turn-off as well.




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler


Batwing
676 posts

Ultimate Geek

Trusted
Subscriber

  #1336854 4-Jul-2015 10:55
Send private message

johnr:
kawaii:
Batwing: Johnr,

No its the slow page resolution with a select few websites. We had a PM conversation about it a while back, ended up getting an email advising it was escalated on 01 June and haven't heard back since.

Sorry couldn't work out quoting via mobile.



What websites are they? I'm currently at work but I'll check them at home (I'm on Spark) to see whether it occurs on my own internet connection - whether it is related to the website (and one of their upstream providers) or whether it is something related to Vodafone. I know in the case of my mum she does a lot of browsing on websites located in the UK and the speed is horrible but I don't think there is much one can do about that.


Already looking into this and it seems to be a single connection issue testing on Spark will add zero value


Yes I have tested on numerous other connections myself, it's only at home I have problems. Thank you for the offer though kawaii.

Back on this topic though, a missed call followed by a customer satisfaction survey asking for feedback on it gave me a chuckle. 

Create new topic





News and reviews »

Gen Threat Report Reveals Rise in Crypto, Sextortion and Tech Support Scams
Posted 7-Aug-2025 13:09


Logitech G and McLaren Racing Sign New, Expanded Multi-Year Partnership
Posted 7-Aug-2025 13:00


A Third of New Zealanders Fall for Online Scams Says Trend Micro
Posted 7-Aug-2025 12:43


OPPO Releases Its Most Stylish and Compact Smartwatch Yet, the Watch X2 Mini.
Posted 7-Aug-2025 12:37


Epson Launches New High-End EH-LS9000B Home Theatre Laser Projector
Posted 7-Aug-2025 12:34


Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.