Wgtn Cable dropouts at peak times

Forums › Vodafone New Zealand (including Vodafone, WxC, Farmside) › Wgtn Cable dropouts at peak times

onecouch

39 posts

Geek

#175698 9-Jul-2015 01:26

So I've had the HFC 50/2 UL service on for a little over 3 weeks now, and have found it regularly disconnecting during peak/congested hours - generally between 6pm and 8pm except Saturdays. Sundays can happen a bit earlier and again later.

Each time it's out for between 30 sec and 5 mins.

I know ping isn't the most reliable tool but I am keeping tabs on things with it using Emco PM Free. I'm pinging my CM's gateway directly as well as Google DNS and a couple of NZ sites to eliminate a wider outage from causing the dropouts.

If I'm actively using the link, I see this in the log:
"Started Unicast Maintenance Ranging - No Response received"

If I'm not using it, the log will generally show
"ToD request sent- No Response received;CM-MAC=b0:"
or similar, but the messages vary.

I'm in Wilton Wellington and have the new Technicolor all in one box.

Anyone else seeing behavior like this?

1 | 2

28956 posts

Uber Geek

Moderator

Trusted

Biddle Corp

Lifetime subscriber

#1339624 9-Jul-2015 06:24

I assume you're aware of the massive peak time issues affecting some parts of the cable network at present?

johnr

19282 posts

Uber Geek
Inactive user

#1339630 9-Jul-2015 07:01

Search Geekzone loads of information and official comms from VodafoneNZ

Jase2985

9613 posts

Uber Geek

Lifetime subscriber

#1339634 9-Jul-2015 07:20

http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=171348

johnr

19282 posts

Uber Geek
Inactive user

#1339650 9-Jul-2015 08:18

@onecouch can you DM me your cable account details please, We would still like to do some basic checks on your connection from the Vodafone side,

I would of DM you direct requesting this but I can't as you have the feature disabled

Thanks

onecouch

39 posts

Geek

#1341724 12-Jul-2015 19:06

Right on cue, 7pm Sunday ... that's one patchy connection!

Sideface

5864 posts

Uber Geek

Trusted

Lifetime subscriber

#1341731 12-Jul-2015 19:14

onecouch: Right on cue, 7pm Sunday ... that's one patchy connection!

Here are the latest TrueNet Wellington cable stats for the past week:

(click to view)

Sideface

onecouch

39 posts

Geek

#1341815 12-Jul-2015 21:38

Looking forward to the VF upgrades noted in the other thread!

graemeh

2078 posts

Uber Geek

Subscriber

#1341921 13-Jul-2015 08:57

Sideface:
onecouch: Right on cue, 7pm Sunday ... that's one patchy connection!

Here are the latest TrueNet Wellington cable stats for the past week:

(click to view)

It must be getting pretty bad because Vodafone marketing sent out a letter recently to customers giving a timeframe for when it would be fixed.

onecouch

39 posts

Geek

#1342631 13-Jul-2015 22:13

Yeah I noticed that in the congestion thread. I'm not as reliant on streaming as many on here are, but it always happens at inconvenient times - of course!

Would have been nice for the techs to tell us there's congestion, upgrades, etc rather than trying to weasel out by saying there was an outage and it's just been restored ...

sbiddle

28956 posts

Uber Geek

Moderator

Trusted

Biddle Corp

Lifetime subscriber

#1342688 14-Jul-2015 06:29

onecouch:

Would have been nice for the techs to tell us there's congestion, upgrades, etc rather than trying to weasel out by saying there was an outage and it's just been restored ...

They have just sent out a letter to all customers.

antoniosk

2023 posts

Uber Geek

Trusted

Subscriber

#1342779 14-Jul-2015 09:49

sbiddle:
onecouch:

Would have been nice for the techs to tell us there's congestion, upgrades, etc rather than trying to weasel out by saying there was an outage and it's just been restored ...

They have just sent out a letter to all customers.

what does it say?

________

Antonios K

Jase2985

9613 posts

Uber Geek

Lifetime subscriber

#1342782 14-Jul-2015 09:58

there is a copy of it in the other cable thread, the thread is linked above and its near the end of it

leo0787sx

407 posts

Ultimate Geek

#1342842 14-Jul-2015 10:37

Are they upgrading anything in Christchurch? Is the Christchurch network pretty stable? I'm on cable but considering going to fibre.

Sideface

5864 posts

Uber Geek

Trusted

Lifetime subscriber

#1342861 14-Jul-2015 10:48

sbiddle:
onecouch:

Would have been nice for the techs to tell us there's congestion, upgrades, etc rather than trying to weasel out by saying there was an outage and it's just been restored ...

They have just sent out a letter to all customers.

Wellington cable users received this letter from Vodafone dated 7 May 2015:

Full stream ahead, Wellington

Hi there,
We're upgrading our network to improve data speeds in your area.

With the huge success of streaming video services such as Netflix and NEON, we're seeing massive spikes in demand for data across New Zealand, and on Wellington's local cable network. In fact, it's a 30% increase in data usage on our network every month!
That's why we are spending millions ensuring your network not only meets current data needs, but future ones too.
At different times of the day, you may have noticed your network speeds have slowed as it's trying to meet demand. We want you to be able to use the network to your heart's content. So we're putting steps in place to upgrade our network to ensure consistent and reliable fast speeds.
You'll notice two step-changes of improvement over the next couple of months as we release the network enhancements we're currently working on. You will see improvements in your Broadband speed by August and then experience consistent and reliable fast speeds from September.
After that, it will be 'full stream ahead' for all our Vodafone customers so you can make the most of doing more of what you love online.

Regards
TonyBaird
Technology Director

Note the completion date of September 2015.

Sideface

dm2000

276 posts

Ultimate Geek

#1343264 14-Jul-2015 19:27

Sideface:
sbiddle:
onecouch:

Would have been nice for the techs to tell us there's congestion, upgrades, etc rather than trying to weasel out by saying there was an outage and it's just been restored ...

They have just sent out a letter to all customers.

Wellington cable users received this letter from Vodafone dated 7 May 2015:

Full stream ahead, Wellington

....snip....

Note the completion date of September 2015.

We haven't received one of these letters.
Located in Wellington's eastern suburbs.

1 | 2