[WXC/VFX] Annoyed!

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benkepes

77 posts

Master Geek

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Topic # 17612 4-Dec-2007 09:50

We have two world exchange lines (one ported telecom number and independent) were faulting out on the ported telecom number when people from particular exchanges ring in

clearly it's an exchange fault but what i want to know is;

1) is wrldxchange actively lobbying for exchange upgrades
2) why has no one from worldxchange ever actually rung me back about th fault (logged it several times now)

Ben Kepes
Diversity Limited

E ben@diversity.net.nz
P +64 3 3146006
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skype ben_kepes
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maverick

3594 posts

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WorldxChange

Reply # 98169 4-Dec-2007 10:03

Sorry, I don't understand what the problem is (faulting out on the ported number ???) , also if you have a fault ticket number I can take a look for you and advise.

but if you let me know what the exact issues are I can give some details

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Griven

174 posts

Master Geek

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Reply # 98179 4-Dec-2007 11:27

Hello Ben,

Have been dealing with you this morning on this one, spoken with Phil to bring him up to speed with whats been going on with this. Soon as i get an update in regards to what at this stage appears to be porting issue with the carriers involved i'll be in contact with you.

Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz

benkepes

77 posts

Master Geek

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Reply # 98180 4-Dec-2007 11:38

cheers Nicholas

Ben Kepes
Diversity Limited

E ben@diversity.net.nz
P +64 3 3146006
M 021 2384136
skype ben_kepes
blog diversity.net.nz

downhill

56 posts

Master Geek

Reply # 98270 4-Dec-2007 21:57

I am firmly of the opinion that WxC (VFX / XNET) sincerely do their best for customer service and that Maverick in particular appears to have his finger on the pulse when it comes to resolving issues.

I'm a happy XNET /VFX camper and do enjoy reading the successful resolutions to fellow WxC users problems on these forums. At least I know that we are in 'good hands' and that we are 'not just another number'

keep it up WxC!!

muppet

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Reply # 98295 5-Dec-2007 08:21

I agree, WxC is one of those rare finds in the Telco world.

I know I miss my WxC provided connection. Here in the UK we're with Virgin. It's nice, 20M/768k but if there's a fault you have to ring a number that costs per minute. If they admit fault they'll credit your account back, but you have to specifically ask them to do so. You can get free support via a newsgroup. Ugh, it's crap. Fast though.

Anyway keep at it benkepes, I never had any problems with WxC's service.

maverick

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WorldxChange

Reply # 98319 5-Dec-2007 14:00

The issue has been esculated to another carrier Ben as the issue appears to be with customers on the Telstra Network, Calls from other Carriers are working fine to your ported number

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

benkepes

77 posts

Master Geek

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Reply # 98415 5-Dec-2007 20:04

happy to report that WxC have been great with communications this time

cheers guys!

Ben Kepes
Diversity Limited

E ben@diversity.net.nz
P +64 3 3146006
M 021 2384136
skype ben_kepes
blog diversity.net.nz