Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1659 posts

Uber Geek
+1 received by user: 282

Subscriber

Topic # 17626 4-Dec-2007 20:23
Send private message

Well i have officially undergone the most harrowing experince from vodafone ever!

Well i have officially undergone the most harrowing experience from Vodafone ever! I successfully ported my 027 number from telecom to vodafone. After doing so I tried to change my girlfriends free bestmate deal (6 month deal) to my 027 number now on the vodafone network!

Seems easy enough, and so I told her to ring 777 and talk to a customer rep (as it was a free deal it cant be changed via the prompt menu). The lady told her it was not possible and the system hadn’t been upgraded to do this to an 027 number. RIDICULOUS, I thought so I rang 777 myself and spoke to a customer rep who said it is possible and to ring back when my gf got home so I could change it.

So tonight I rang back and spoke to another customer rep who said it wasn’t possible. I told her I have been told it was possible and she went and got the manager. He went on to tell me it cant be done and that maybe next year some time the system would be updated! Ridiculous I told him, and we both read the TOS of which he admitted it indicated any number on the vodafone network should be able to be added as a bestmate! I asked him to try it, he told me no as she would (my gf) be charge 89c a minute to call my mobile…

So off I went again annoyed and wanting to pull vodafone up on their false advertising, stating in the benefits of porting a number i found this -
Here are all the Vodafone plans that feature great rates to other mobiles on the Vodafone network.


AND THEN, I came across this FAQ

Can my Vodafone BestMate have a 027 or 029 mobile number?
Answer
Yes, as long as your mate has switched their 027 or 029 mobile number to a Vodafone On Account plan, they can now be your friend and your Vodafone BestMate. If they have not switched to Vodafone then you will not be able to nominate them as your Vodafone BestMate.


WHAT THE HELL? Is it possible or not. A supervisor had told me no, in fact I was discussing with him the stupidity of not metioning this in any web pages on vodafone.. SO back I called to point this little FAQ out, and this new customer service agent spoke to me and said it can be done, she had done it before and would try do it for me. Succesfully changed she told me. So I tested it on her phone and YES it WORKS, no charge when calling m 027!
How can so many customer services agent not know this, but more importantly, how can a customer service supervisor be so sure it cant be done when it can!?
END OF RANT

Create new topic
173 posts

Master Geek


Reply # 98259 4-Dec-2007 20:35
Send private message

I'm off the opinion that customer service reps (and their managers) are an entirely different life form that move around from service provider to service provider, with the sole purpose of FRUSTRATING THE HELL out of normal people!!

172 posts

Master Geek


  Reply # 98271 4-Dec-2007 22:03
Send private message

Did they sound Egyptian?

 
 
 
 


3000 posts

Uber Geek

Trusted

  Reply # 98283 5-Dec-2007 00:02
Send private message

I gave up very quickly after speaking to egypt on what sounded like a crank-handle phone system with carbon microphones over a multi access radio link in some distant village and asking a very simple question about bestmate plans which the reps seemed to have no idea about....

Atrocious service still... Account disconnected the minute I figured out how to tell the local callcentre messages from the wops based ones.... shame their online tools are also still rubbish.


but..... no technical problems whatsoever! perfect service seems like they finally got that fixed somewhat.

93 posts

Master Geek


  Reply # 98566 6-Dec-2007 15:22
Send private message

I sympathise with you guys fully. There is so much inconsistency in the customer service department around this.

Just a tip for future changes for your bestmate for on-account.

Try texting "CHG MATE" to 756. You will probably get a faster response through this way.

19 posts

Geek


  Reply # 98850 8-Dec-2007 08:54
Send private message

What a debarkle! Luckily I've never experienced the Egyptain contact centre - does anyone no what type of calls they handle eg. is it just PP low value calls?

21983 posts

Uber Geek
+1 received by user: 4645

Trusted
Subscriber

  Reply # 98980 8-Dec-2007 23:30
Send private message

I have had so much misinformation from their call center that I have given up calling ;)




Richard rich.ms

3000 posts

Uber Geek

Trusted

  Reply # 99018 9-Dec-2007 11:04
Send private message

That's what I initially thought but it looks like they got egypt to do all the overflowsm nothing agaist the egyptians, it's just the pitiful training they provide to them. "enter the customers question into the portal and it will give you a pre formatted answer"

The on-account system has no realtime transacting now viza SMS or WEB access.
The SMS service is gone, the web service is just a submit form which is later actioned manually.

With prepay it's all instant and automatic and it's great! I just change my bestmate number in a whim. (I utilize it to call clients for support and no longer need to spend $80+ a month)

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51


RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50


Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48


Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.