[WXC/VFX] Fri July 17 outage and evacuation?!

Forums › One NZ (including Farmside) › [WXC/VFX] Fri July 17 outage and evacuation?!

aw

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#176968 17-Jul-2015 13:59

My WXC VDSL won't connect, so I call the helpdesk.

"Welcome to Worldxchange. We are unable to take your call at present due to an emergency evacuation".

Yikes. Hope all is OK!!

Cameronn

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WorldxChange

#1346260 17-Jul-2015 14:07

Hi Andrew,

All is ok, will get someone to call you ASAP to help with the issue.

aw

296 posts

Ultimate Geek
+1 received by user: 30

#1346261 17-Jul-2015 14:08

Thanks - the link got reset (remotely?) and it came back up about 2min before I was called. Was the evac and the outage related?

Cameronn

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WorldxChange

#1346281 17-Jul-2015 14:43

Nothing from the WXC end which would have caused this (no outages), we'll start an anaylser on your circuit - if issues persist give us a call.

aw

296 posts

Ultimate Geek
+1 received by user: 30

#1346382 17-Jul-2015 16:20

Thanks. This is what I observed: VDSL was fine, the PPP wouldn't authenticate (I think timing out, the MP264 log wasn't clear). A restart before first calling wouldn't fix it, then while I was watching it, at the same time as you guys re-entered the office, the VDSL link reset and PPP came up.