HG659 - can't change WLAN access rules

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Dratsab

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#177002 18-Jul-2015 16:15

Being on Vodafone VDSL I have an HG659 which has, in general, been OK. However, I want to make some changes to WLAN Acess Rules but it won't let me. When I originally set up the rules (specific computers only allowed) I was able to go through a list and select what those devices were. I have been back and modified these rules a few times as wireless devices have come and gone from my network. Today, I'm trying to add a new Chromecast (thanks DougWin) which arrived today but the list of devices no longer shows up in the area where I set access rules. The list should be at the bottom of the picture below.

I've tried everything I can think of, except a factory reset, but just cannot get this list to display. Anyone got any suggestions as to how I could force this list to display?

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#1346845 18-Jul-2015 16:17

What user did you login as to the modem?

Dratsab

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#1346847 18-Jul-2015 16:21

Admin.

Should also add I've tried in Chrome and IE 11.

xpd

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#1347032 18-Jul-2015 23:19

Try "vodafone" as the login
Seems to be 2-3 different logins for these things depending on what you want to do.... pain in the butt.

XPD / Gavin

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MikeHales

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#1347185 19-Jul-2015 14:20

Did you get this sorted?

vodafone/vodafone should get you access to change the WiFi

MikeHales

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#1347188 19-Jul-2015 14:28

Or

username: Admin password: VF-NZhg659

Dratsab

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#1347329 19-Jul-2015 20:07

Cheers for the replies.

Unfortunately nothing works. Doesn't matter which username I use, the device list simply will not display in the WLAN Access Rules section. Sometimes the list will flash up for half-a-second, but that's the best it gets. I'm starting to think a 30 second press of the factory reset button is the only thing which is going to sort this out.

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Apsattv

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#1347422 20-Jul-2015 03:44

Maybe your firewall is blocking that page?

JayADee

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#1347423 20-Jul-2015 04:49

Try it from a different PC? Delete temporary files via ccleaner? Clear browser cache and cookies?

dylanp

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#1347473 20-Jul-2015 09:15

JayADee: Try it from a different PC? Delete temporary files via ccleaner? Clear browser cache and cookies?

I agree with all this and if it doesn't work try factory reset on the modem. Seems pretty strange though, would definitely expect just using another browser would work around it.

hairy1

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#1347487 20-Jul-2015 09:38

Backup the settings, load the Telecom firmware then restore the settings?

(Sorry Dylan!)

My views (except when I am looking out their windows) are not those of my employer.

dylanp

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#1347503 20-Jul-2015 09:55

hairy1: Backup the settings, load the Telecom firmware then restore the settings?

(Sorry Dylan!)

That's an option, but if it breaks we don't have the original firmware available for you to fix it. ;)

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Dratsab

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#1348009 20-Jul-2015 20:22

VodafoneDylan:
JayADee: Try it from a different PC? Delete temporary files via ccleaner? Clear browser cache and cookies?

I agree with all this and if it doesn't work try factory reset on the modem. Seems pretty strange though, would definitely expect just using another browser would work around it.

All good suggestions, all tried on two different PC's. Also tried Chrome, IE and Firefox on both PC's. Looking more and more like I'll have to do a factory reset (on top of the one I had to do a few months ago) :-(