I called VF helpdesk around 15 or 16 July, and "ordered" Unlimited 100/10 cable.
I was told to expect a technician to come over in 5-7 working days.
About a week later, I called this number 0800 806 106 to ask about my progress.
Was told that it'll take another 5-9 working days. Frustrated, but I still waited.
On Wednesday 28 July I called again and was told that I will be put as "ASAP", somehow they still weren't able to get me a damn date at least.
I called again yesterday.. After talking with someone, I found out that on my account it was stated I was "connected" already. That's funny because I never even got a date of when to expect a technician over. I was then transferred to a young lady. We talked a bit and I was told that their technicians never got a booking or a schedule to come over to my place. She then told me she will try to work something out and will call me back (she kept saying she couldn't do anything).
After one hour, I got a call back from the same lady and she basically pulled off a "take it or leave it" on me and told me that the fastest they'll be able to schedule me for an install at my place would be the 10th of August. Like seriously!? I had to wait so long and even longer than I was told to wait and now I have to wait another bloody 10 days?? They couldn't schedule me for an install earlier than 10th August?
No matter what I said the lady kept telling me she couldn't do anything and I either had to wait until the 10th, it's either I take it or leave it.
I can't believe VF has a very bad system in place and their customer service is horrible on so many levels. I wished I had fibre so I don't have to deal with them. I know it's my choice anyway that I wanted to get cable with them, but they are the only company providing cable so yeah..
Just ranting here. Sucks that I had to wait almost a month, and kept being pushed with meaningless "5 to 7 days" or "5 to 9 days".
Is there anything I could do to get my install done quicker or do I have to wait till 10 August..?
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