Starting a NZ Mobile Information Site: Your Input Please

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ajobbins

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#18035 23-Dec-2007 17:15

This applies not only to the 'Vodafone New Zealand' Forum but in fact any NZ mobile provider.

I am thinking of starting a wiki based website to provide general, unbiased information about mobile providers and their services in New Zealand.

Kind of a way for people to independently compare and find out information about any or all of the mobile providers in New Zealnd from a single place.

In the interests of keeping everything cosher this will need to be completely unbiased and contain publicly available information only. For this reason, if I proceed, the Wiki would be setup so that only approved contributors and moderators could actually make changes to the information on the site.

What I am wanting is your thoughts of if I am likely to have any difficulties (legal or otherwise) with any of the mobile providers by having such as site, and also, if this goes ahead, who would be interested in contributing or helping moderate the site.

cokemaster

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#101569 23-Dec-2007 17:45

There is an existing wiki based site that myself and others are building on called nzconnections.

The scope includes other telecommunications services as well, such as PSTN, VoIP, Broadband, mobile data and mobile. Its largely unmoderated though and while we don't allow unregistered contributions, anyone is welcome to contribute. The wiki nature allows one to keep the abuse at bay...

Is this different to what you were intending? Interested in joining in?

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JAMMAN2110

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#101570 23-Dec-2007 17:47

http://www.nzconnection.net/

EDIT: Aww.. He beat me to it

ajobbins

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#101571 23-Dec-2007 17:48

nz connection looks really good, same sort of thing I was wanting to achieve with a broader scope. Looks good, will join up now

cokemaster

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#101573 23-Dec-2007 18:02

I've added you to the NZconnections forum which we use to coordinate actions on the site.

We've also got a mobile plan comparsion and mobile data comparsions sections as well.

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euanandrews

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#101588 23-Dec-2007 20:46

Welcome adamj to NZ Connections, we look forward to your input, contributions.

mikal

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#101602 23-Dec-2007 22:39

What about a place that comments on particular stores and the reps in there? the customer service you get from them and share feedback

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rscole86

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#101604 23-Dec-2007 22:53

mikal: What about a place that comments on particular stores and the reps in there? the customer service you get from them and share feedback

This sort of thing should be kept seperate. Or not done at all.
All it encourages is trolls. There is no way you can really achieve that kind of site without it becomign biased.

How would you get both sides of the story? As most companies would not or cannot comment. So they would never be able to defend themselves from being attacked.

Why read this, when you can read below!!! ˅˅˅˅˅

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#101606 23-Dec-2007 23:15

For NZconnections, this would probably be considered out of scope with what we are trying to achieve. The goal at the end of the day is to provide a semi 'knowledge base'/resource where members of the community can look up information about New Zealand connectivity, rather than being an opinion place.

Because of this, there is a requirement for information to be as objective as possible. While it would be really cool to acknowledge the good service that one recieved at the hands of telecommunications provider or dealership, its where bad or critical reports cause issues. For instance - Was this factual (ie. did the reporter of the issuehave a knife to grind)? Is there a history between this dealership and indivdual? What was this issue? Was it complicated? Was this a training issue just with one person rather than the dealership/telco?

The danger is that at the end of the day, you report only one persons side of an issue and this can be dangerous as without confirmation - you are taking on someones claims which may or may not reflect reality. Sites such as ratemyteacher have tried that approach and really - its a piss poor concept as the students can make whatever accusations they want, however the responsibility is on the teacher to prove otherwise.

You also have legal issues to work around too - not everything can be rubberstamped as 'feedback' or 'commentary', as it may fall under slander or libel (i am not a lawyer).

Teachers (like dealers/telcos or any company that handles personal information) are the hardest hit as they can't present their side AND their name is put through the dirt during that time. Google indexes sites all the time.

In my opinion - complaints or feedback (both negative or positive) should be directed at the telco and/or dealership in the first instance.

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