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42 posts


# 181365 12-Oct-2015 21:25
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Hi there,

Has anyone else in the Khandallah area currently got no internet access from their cable service?
It's been down for the last 50ish minutes from ~20:35
Nothing stated on the network status page.

Normally I wouldn't worry but for the last 3-4 weeks we've been losing our internet connection for 5-10 minutes every other day usually in the middle of the day. (I haven't recorded times or dates - it's not that systematic.)

Each time we reboot the modem and router just so we can say we tried something. In all cases it's not the router as I can still ping it and get to the web console.
It's not device specific, we have 4 of us living here each with laptops, computers, tablet and phones of all kinds. Plus I can't ping a server from the router via the web console either.

Is there anything I can do to help with some kind of investigation? I haven't rung the help number yet because I feel I don't have enough information to be helpful.

I'm not the account owner, my flatmate.
Account number: [removed]


edit: @21:49 internet restored by itself.

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312 posts

Ultimate Geek

  # 1405145 13-Oct-2015 18:08
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I'm in Woodridge/Newlands and have frequent 10min outages. Normally at least once a day at different times.

19282 posts

Uber Geek
Inactive user

  # 1405188 13-Oct-2015 19:04
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You should remove your flatmates account number from your post to begin with and note down times its off line


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Uber Geek
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  # 1405189 13-Oct-2015 19:06
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Further to this loads of planned work over the last few weeks has been done on the HFC network

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