[TelstraClear] Paradise Outlook Express Email Problem

Forums › One NZ (including Farmside) › [TelstraClear] Paradise Outlook Express Email Problem

ellboss

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#18155 30-Dec-2007 09:10

Hi,

On my parents Outlook Express email account recently, whenever they have tried to send or recieve an email they have encounted these two errors,

"An unknown error has occurred. Account: 'pop.paradise.net.nz', Server: 'smtp.paradise.net.nz', Protocol: SMTP, Server Response: '421 concurrent connections limit in avast exceeded(pass:0, processes:iexplore.exe[20])', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67"

"The server responded with an error. Account: 'pop.paradise.net.nz', Server: 'pop.paradise.net.nz', Protocol: POP3, Server Response: '-ERR concurrent connections limit in avast exceeded(pass:0, processes:iexplore.exe[20])', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90"

To my knowledge no settinghs have been changed, it has just stopped working. Webmail on paradise.net.nz works corectly, but would really prefer to use OE.

Any help would be appreciated

BarTender

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#102245 30-Dec-2007 09:18

Looks like they turned on SSL authentication for SMTP & POP.

Get them to check the settings and make sure SSL is turned off for both sides.

freitasm

BDFL - Memuneh
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#102252 30-Dec-2007 09:59

Nope, SSL is off according to the message.

Just open the Avast Antivirus configuration and turn the Outlook plugin off (click on TERMINATE). That's it.

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ellboss

73 posts

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#102332 30-Dec-2007 20:55

Thanks freitasm! That did the trick and full service has been restored :D

ellboss

73 posts

Master Geek

#104151 11-Jan-2008 08:46

Okay guys, another problem :D, I am now having the problem where they have to restart the computer to send an email, when they hit send it just sits there and after 30 seconds the error or a non responsive SMTP server comes up, however ujpon restart, the emails send fine.. - I don't think Avast! is the problem as I have since uninstalled that.

Any help would be appreciated.

freitasm

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#104156 11-Jan-2008 09:00

You shouldn't need to uninstall Avast - now that PC is completely unprotected... It could be that there's a malware installed on the PC? Or perhaps just a temporary problem with Paradise's server today?

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ellboss

73 posts

Master Geek

#105096 15-Jan-2008 23:10

I'm going to reinstall a anti-virus program when I have the time to take a look at it. Probably malware. I think the computer may be coming to the end of its useful life anyway.