Breaking contract Q

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Breaking contract Q

DrDee

269 posts

Ultimate Geek

#182450 16-Oct-2015 10:19

Quick question, my 24 month plan is only 2-months from finishing up, but my phone is acting up. I can't find penalty rates on the voda site for breaking plan early to potentially resign. I found the 0800 for the plan transfer team but would rather not wait on a phone for god knows how long lol, is there a penalty schedule somewhere?

Side note (pun right here, get ready for it...) why is Note 4 not an option on Vodafone anymore? (ie store doesn't even list them), I know Note 5 is current but voda still sell Galaxy S5 etc. I was thinking of Note 4 for next phone, or Nexus 6 (but voda doesn't have those either).

dylanp

840 posts

Ultimate Geek

Trusted

#1407692 16-Oct-2015 10:45

Below info I think covers your question and is from this page - https://www.vodafone.co.nz/legal/change-fees/mobile-plans/

"Early Resign Fees

24 month term

Months 1 - 21 No re-signs allowed
Months 22 - 24 Re-signs allowed – Re-sign fee Applies
Resign fee = Current full monthly plan price multiplied by months remaining on contract term multiplied by 33%"

We don't have the Note 4 listed online now (when I click through to the product ID it tells me product not found). I expect stores will have stock still, they may be able to add it to your current account as an interest free option, pay it off on your Vodafone bill over 24 months. Then after your current term finishes you can change to one of our current no term plans (and continue to pay off the phone).

Very certain that's how it can work anyway. ;)

johnr

19282 posts

Uber Geek
Inactive user

#1407693 16-Oct-2015 10:47

Don't high end Samsung handsets have a 2 year warrenty?

dylanp

840 posts

Ultimate Geek

Trusted

#1407694 16-Oct-2015 10:50

johnr: Don't high end Samsung handsets have a 2 year warrenty?

I think all our phones do, but the accessories like the charger have a 12 month warranty. Of course before someone else says it consumer guarantees act applies etc. :)

DrDee

269 posts

Ultimate Geek

#1407703 16-Oct-2015 10:58

johnr: Don't high end Samsung handsets have a 2 year warrenty?

Yea they do, but I am pretty sure that my issues would relate to 22 months of unintentional abuse (ie it has been dropped a couple of times and has a couple of minor corner dings, I also think there may have been moisture issues :( ). I have tried a clean flash (tried last two official roms) but get weird reboots during calls and even unlocking sometimes the phone freezes during unlock and then reboots. The reboots are consistent across those last two ROMs so doesn't appear ROM related. And of course flashing an older ROMs via ODIN has tripped KNOX.

DrDee

269 posts

Ultimate Geek

#1407708 16-Oct-2015 11:03

VodafoneDylan: Below info I think covers your question and is from this page - https://www.vodafone.co.nz/legal/change-fees/mobile-plans/
"Early Resign Fees 24 month term

Months 1 - 21 No re-signs allowed
Months 22 - 24 Re-signs allowed – Re-sign fee Applies
Resign fee = Current full monthly plan price multiplied by months remaining on contract term multiplied by 33%"

We don't have the Note 4 listed online now (when I click through to the product ID it tells me product not found). I expect stores will have stock still, they may be able to add it to your current account as an interest free option, pay it off on your Vodafone bill over 24 months. Then after your current term finishes you can change to one of our current no term plans (and continue to pay off the phone).

Very certain that's how it can work anyway. ;)

Thanks, exactly what I was looking for. No idea why I can't find these things, my searching sucks....

I see on the website that the Nexus 6 is 'no longer available' this seems weird as well, I guess because of the the 6p etc. I might have to go instore and see what stock the shops have I guess, but of a pain to not be able to access accurate stock via website, but oh well, I guess it is only 2015.

dylanp

840 posts

Ultimate Geek

Trusted

#1407783 16-Oct-2015 11:53

DrDee: ... but of a pain to not be able to access accurate stock via website, but oh well, I guess it is only 2015.

Yes, I know - we would like that too. Order online, pick up in store; live stock updates, all of that sort of thing. There are a number of complications. :)

johny99

495 posts

Ultimate Geek
Inactive user

#1408059 16-Oct-2015 20:53

Hey Dylan, am i right in thinking the percentage calculation figure used to be 65% if so when did it drop?