I just lost my carry over balance.

Forums › One NZ (including Farmside) › I just lost my carry over balance.

robcreid

243 posts

Master Geek
+1 received by user: 86

#183978 5-Nov-2015 11:02

I've been on Prepay Carry Over 19 since it launched and had built up a nice buffer of call minutes and data.
I also had a monthly auto top-up of $20 each month so I thought I was safe from losing my carry over.

Clearly my own fault that I missed that the fact the the Prepay renews every 30 days whereas the auto top-up happens on the same day every month and I've become so used to getting bombarded with renewal texts that I missed the fact that this month my renewal happened on the 4th but my top-up happened on the 5th so I lost the carry over.

Sadly I was only one top-up away from extra $1 each month being able to cover the renewal.

Is there any way I can set my top-up cycle so is matches my Prepay renewal cycle so I don't have this problem again?

Wade

2225 posts

Uber Geek
+1 received by user: 373

#1421500 5-Nov-2015 11:10

I would imagine the only workable option will be to load $40 upfront and then a $20 monthly topup

My wife gets paid on two fixed dates each month and i can assure you that there seems to be no company that is equipped to align payment terms in line with these two dates unfortunately

Yabanize

2351 posts

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+1 received by user: 583

#1421504 5-Nov-2015 11:16

I don't know about Vodafone

But on Skinny, If your combo fails to renew for any reason, The minutes/data stay in your account however they are 'Frozen'. They are still there unable to be used until you purchase a combo again.

Wade

2225 posts

Uber Geek
+1 received by user: 373

#1421511 5-Nov-2015 11:27

Yabanize: I don't know about Vodafone

But on Skinny, If your combo fails to renew for any reason, The minutes/data stay in your account however they are 'Frozen'. They are still there unable to be used until you purchase a combo again.

Actually from what i recall 2 Degrees offer or at least use to do the same as Skinny

Jedsdad

120 posts

Master Geek
+1 received by user: 24

#1421512 5-Nov-2015 11:31

I am surprised you cannot auto top-up every 30 days.
This is what I do on Skinny, and works well.

I have it so it tops up 2 days before the Carry over date just as a buffer

dylanp

842 posts

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Trusted

#1421719 5-Nov-2015 14:58

robcreid: ... Is there any way I can set my top-up cycle so is matches my Prepay renewal cycle so I don't have this problem again?

Our Prepay team are looking into options and hopefully will have some news soon.

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#1421727 5-Nov-2015 15:21

robcreid: I've been on Prepay Carry Over 19 since it launched and had built up a nice buffer of call minutes and data.
I also had a monthly auto top-up of $20 each month so I thought I was safe from losing my carry over.

Clearly my own fault that I missed that the fact the the Prepay renews every 30 days whereas the auto top-up happens on the same day every month and I've become so used to getting bombarded with renewal texts that I missed the fact that this month my renewal happened on the 4th but my top-up happened on the 5th so I lost the carry over.

Sadly I was only one top-up away from extra $1 each month being able to cover the renewal.

Is there any way I can set my top-up cycle so is matches my Prepay renewal cycle so I don't have this problem again?

Have you asked if you can get your credit back, due to it being a genuine error? Sounds like a hard penalty for a simple error. Eespecially if they don't appear to currently have a system that allows auto topups and they are working on adding it, as they know it is an issue.

New World

Shop on-line at New World now for your groceries (affiliate link).

Boeingflyer

643 posts

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+1 received by user: 127

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#1421976 5-Nov-2015 20:52

mattwnz:
robcreid: I've been on Prepay Carry Over 19 since it launched and had built up a nice buffer of call minutes and data.
I also had a monthly auto top-up of $20 each month so I thought I was safe from losing my carry over.

Clearly my own fault that I missed that the fact the the Prepay renews every 30 days whereas the auto top-up happens on the same day every month and I've become so used to getting bombarded with renewal texts that I missed the fact that this month my renewal happened on the 4th but my top-up happened on the 5th so I lost the carry over.

Sadly I was only one top-up away from extra $1 each month being able to cover the renewal.

Is there any way I can set my top-up cycle so is matches my Prepay renewal cycle so I don't have this problem again?

Have you asked if you can get your credit back, due to it being a genuine error? Sounds like a hard penalty for a simple error. Eespecially if they don't appear to currently have a system that allows auto topups and they are working on adding it, as they know it is an issue.

I was thinking this today - can you get your money back on your pre-pay balance or is it stuck with Vodafone forever.

johnr

19282 posts

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+1 received by user: 2526
Inactive user

#1421987 5-Nov-2015 21:40

I sent @robcreid a DM this morning but still waiting for a response, I am sure I can work some magic

John

robcreid

243 posts

Master Geek
+1 received by user: 86

#1422175 6-Nov-2015 09:19

Just wanted to thank Johnr and the Vodafone team for helping sort me out for something that was a oversight on my part and that they had no obligation to help resolve.