[WXC/VFX] Cant access view bill?

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ninjabear

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#18402 9-Jan-2008 16:21

I tried logging into my bill from the xnet website and it says

Unable to find available stub. (All 10 stubs are locked. Try creating the Stubpool with a larger number of Stubs.)

Whats a stub?

kfella2000

495 posts

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#103837 9-Jan-2008 16:42

Thats an unusual one I just logged into my view bill no problems. I cant help as far as a stub either never come accross that before

grant_k

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#103838 9-Jan-2008 16:48

I have two WxC accounts and can log into them both OK and view the respective bills.

However, the latest bill available is the November one which is NOT what I was hoping to see.

Hopefully the December bills must be getting pretty close by now?

kfella2000

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#103840 9-Jan-2008 16:56

I received my emailed December bill today Grant

scottjpalmer

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#103842 9-Jan-2008 17:02

Would anyone find it helpful if they could use their username instead of their account number (not so easy to remember) to log in to viewbill / email bill?

:-)

grant_k

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#103843 9-Jan-2008 17:12

scottjpalmer: Would anyone find it helpful if they could use their username instead of their account number (not so easy to remember) to log in to viewbill / email bill?

YES, definitely! That would be a much better idea.

kfella2000

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#103844 9-Jan-2008 17:21

I have my account number and password saved on the browser so that they are filled in when I go to log in. It would be handy though. Another thing that would be handy when you log in and check an invoice is having a confirmation of payment received and date received in a box with the other customer details if that is possible.

HP

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scottjpalmer

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#103846 9-Jan-2008 17:28

I agree :-)

And to continue being constructive - and a little picky - the "My Stuff" and "Support" tabs could maybe be rejuggled a little, "usage" is in one and the other "log in to check stuff" stuff is in the other? On that note, as the amount of fantastic services that are available increases, the number of different pages you have to log in to increases too. While I guess there may be differences between the WXC (billing) and the Xnet (data usage) side of things?? and also there are obviously different apps / servers / systems to report the different types of data, one nice fancy log in page which leads to a "portal" to all the individual stats and billing information would be nice one day??

Can someone tell me why some bullet points in the menus are ticks and others are arrows?

/me removes his over observant and picky hats

But thanks very much the whole WXC team, over the past 2 months through both work and home there have been many enquiries, sign ups and support requests and I am yet to experience less than awesome service!!

EDITED: The end of that big paragraph was jibberish!!

maverick

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WorldxChange

#103848 9-Jan-2008 17:35

We hear you guys and girls, and we have mentioned this before as well, new things are on the horizon and some of these things you might find will be addressed...so lets see what falls out of the WxC can of goodies in the coming months.....watch this space.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

kfella2000

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#103849 9-Jan-2008 17:35

scottjpalmer:

Can someone tell me why some bullet points in the menus are ticks and others are arrows?

The bullet points or green ticks are the pages you have visited and the arrows are the ones you havent clicked on

scottjpalmer

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#103851 9-Jan-2008 17:41

Thanks Maverick, we have no doubt of your ability to deliver!

kfella2000, very clever! Thanks.

AllNightNerding

411 posts

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#103870 9-Jan-2008 18:58

Xnet/wxc are truly the best providers out there!!!

My old provider, hadnt changed there website - in the over 20 years that we were with them............

and the increasing services, brilliant call waiting times, brilliant contacts (you dont just talk to the support people - even the ceo of xnet has been on geekozone) allround you guys are definitly the best provider out there!!!!

how big is this can of goodies that you guys are opening in the next few months?

-- Divett Enterprises -- The Power Of Tomorrow --