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aew



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Topic # 185219 14-Nov-2015 13:53
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Hi - I am new to this forum, hope it's an appropriate place to post this.

We live at the Manukau Heads (Wattle Bay, Awhitu) and have received rural broadband and calling (via the RBI initiative) from Vodafone since December 2013.  We had to have an aerial installed on our roof, and a Vodafone technician also installed a modem.  

Our wireless signal comes over the Manukau Harbour from the Waima cell tower in Titirangi (which is clearly visible from our home).  Reception has been good with average 10mps download.  

On Friday 30 October we received a text from Vodafone saying "we're upgrading the area near you, please bear with us as there may be a little disruption".  We understood that the Waima cell tower was being upgraded to enable 4G extended 700MhZ.  All good so far, (thanks for letting us know Vodafone). Sure enough the following week our service was mostly down.  Fair enough - we had warning - so we did not contact the Vodafone call centre. Unfortunately our Vodafone wireless service has remained mostly down (I am only able to post this by tethering my cellphone and using mobile data).  We have the occasional strong internet connection, but it soon (within minutes) drops off completely, to leave us with zero connectivity.  

As we run a business from home this is enormously frustrating to say the least.   We have phoned Vodafone callcentre on two occasions this past week (we were told by the first callcentre person we spoke to that we had to wait three days - until yesterday - to follow up the initial complaint).  Yesterday evening, after a 20 minute wait and then receiving no helpful information at all from our second Vodafone distress call, we were promised that an RBI expert would phone us back 'within 15 minutes'.  We are still waiting!  

In the meantime we are paying Vodafone $105 a month for this service and we have had two weeks, and immense frustration, without it. The Vodafone call centre people have assured us that the cell tower upgrade has now been completed, so that this cannot be the cause of our problem.  We are at a loss to know what to do next and would be most appreciative if anyone can help us out with knowledge of these issues.  It seems too much of a coincidence to think that what we are experiencing is not somehow connected with the cell tower upgrade. We are wondering if we have to have a new modem installed to cope with the 4G extended coverage?  A new aerial?  

We were assured by Vodafone (in August 2015) that our current modem copes with 4G, we asked as we have an iPad capable of 4G reception but it has never managed to receive this (always 3G). Anything at all that can help us resolve the real problems we are having would be VERY much appreciated.  :-)  

And thanks in advance for reading this saga!

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BDFL - Memuneh
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  Reply # 1427999 14-Nov-2015 14:43
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@aew Call 0800 9201021 and insist a fault ticket is logged, The Waiwa upgrade is complete

Provide as much INFO as possible the date the issue started and give a good explanation of what is happening, Ask for the fault ticket number and write it down, Once you have that ticket number click on my user name and DM it to me here on Geekzone

John

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  Reply # 1428000 14-Nov-2015 14:45
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@aew I have just sent you a DM here on Geekzone can you please respond to that

Thanks

aew



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  Reply # 1428250 15-Nov-2015 11:16
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John R and Nick - thank you thank you thank you - Geekzone rocks !  :-)


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  Reply # 1428256 15-Nov-2015 11:35
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aew: John R and Nick - thank you thank you thank you - Geekzone rocks !  :-)



Did something good happen?

Please share it smile




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  Reply # 1428257 15-Nov-2015 11:38
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Issue was not site related as such

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  Reply # 1428334 15-Nov-2015 14:58
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Sideface:
aew: John R and Nick - thank you thank you thank you - Geekzone rocks !  :-)



Did something good happen?

Please share it smile


locked the device to 3G & u900. It was on auto network mode which in this case proved to case issues




Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

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  Reply # 1428717 16-Nov-2015 10:42
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aew: ... we have an iPad capable of 4G reception but it has never managed to receive this (always 3G). ...


Please post the exact model of iPad. (Settings, General, About, Model; or on the back of the iPad in the small print under the word "iPad".)

There used to be some confusion about the exact naming of "4G" and capable bands etc.

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  Reply # 1428775 16-Nov-2015 11:34
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VodafoneDylan:
aew: ... we have an iPad capable of 4G reception but it has never managed to receive this (always 3G). ...


Please post the exact model of iPad. (Settings, General, About, Model; or on the back of the iPad in the small print under the word "iPad".)

There used to be some confusion about the exact naming of "4G" and capable bands etc.


I suspect it does not support 4G 700Mhz band 28

aew



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  Reply # 1428805 16-Nov-2015 12:05
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Hi - it is an iPad Air (first generation).  When I am in central Auckland it switches to 4G but not when I am at home - understandable in our remote location.  Apparently this generation of iPad cannot access 4G extended either (unlike the IPad Air II).  It's OK, I don't have a problem with this - was just including it in my initial explanatory email in case it helped solve our wifi issues (now resolved).  Thanks for your interest.  

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  Reply # 1428814 16-Nov-2015 12:22
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aew: Hi - it is an iPad Air (first generation).  When I am in central Auckland it switches to 4G but not when I am at home - understandable in our remote location.  Apparently this generation of iPad cannot access 4G extended either (unlike the IPad Air II).  It's OK, I don't have a problem with this - was just including it in my initial explanatory email in case it helped solve our wifi issues (now resolved).  Thanks for your interest.  


No worries. Looks like you're absolutely correct. iPad Air Model A1475. Good details on http://www.apple.com/ipad/LTE/ It supports 4G band 3 but not 28 (1800MHz but not 700MHz). We have some 4G on 2600MHz as well which is probably the also supported band 7.

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  Reply # 1433350 23-Nov-2015 15:21
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Hi All

I'm new to the forum, and this seems to be a topic that i could get some help too.

We have 2 RBI connections, in lower north otago.
Our speeds seem to fluctuate quite regular and have sent multiple tickets to vodafone.  This also happens on 2 different cell phone and tablets with mobile data.  Different brands of phone and tablets.

Best we have had is 19mbps down and 2.2mbps up. and regularly 7mbps down and 1 mbps up.  and worse and totally random times of day.

Putting my i phone into test mode, i have been able to get the tower id and plenty of other information.

Would it be safe to say that this tower is not a true DC-HSDPA+ tower like we have been made to believe.  We know its not LTE or 4G 

We need the the two RBI connections to get the data packages we need to business and also some bandwidth.

Any thoughts suggestions?



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  Reply # 1433354 23-Nov-2015 15:26
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@Mal1234 not possible to get 7Mbp/s up on 3G DC or do you mean 7Mbp/s down and 1 Mbp/s up?

If you have had 19Mbp/s downlink then 100% the site is Dual carrier 43Mbp/s

The speeds you have covered are to be expected and this would not be considered a fault it's just as load changes on the serving cell during the day and meets the requirements for RBI speed

What speed honestly are you expecting over 3G?

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  Reply # 1433361 23-Nov-2015 15:38
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Thanks for your reply. and corrected my first post

All our devices are saying single carrier.  We have no other options for internet connection apart from the RBI, and our clients need reliable internet access.

Speeds were indicated to us 50/22 




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  Reply # 1433366 23-Nov-2015 15:46
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3G Dual carrier max is 43Mbp/s down and 5.7Mbp/s up so you are never going to see anything near 50/22 they are 4G speeds

Do the devices support 3G DC ?

Edit: A single carrier is still 21Mbp/s down

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