[WXC/VFX] Disappointed with the speed

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finalpoint

1 post

Wannabe Geek

#18530 13-Jan-2008 23:52

I changed my isp to xnet last month and not happy with the speed Im getting.
Im on the river plan and never seen my dl speed go over 600 kb/s.

EDIT RC: Super duper image editing

nzbnw

2374 posts

Uber Geek
+1 received by user: 22

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Spark NZ

#104644 14-Jan-2008 00:21

Have you contacted the Xnet / WXC help desk? Also, what are your router sync speeds, and speed test can be unreliable.

The Xnet / WXC help desk should be able to look into this for you and hopefully get a resolution also.

I had a few issues with my ADSL speed, I contacted my provider, they looked in to it, escalated it to complex support, and then they rang me on my mobile to advise it has been fixed, all with in 48 hours. Now my sync speeds increases hugely, to almost double, and have remained so.

nzbnw

maverick

3594 posts

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WorldxChange

#104655 14-Jan-2008 06:01

As nzbmw has said have you phoned in to the help desk yet ? (080014HELP) , log a fault with them and they will take a look and raise a ticket for your connection if they see any issues.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications