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237 posts

Master Geek
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Topic # 185521 26-Nov-2015 10:30
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I have been in a conversation with the retention team about Vodafone retaining our business - but now I find it impossible to get the person I was dealing with to ring me back.

I have answered the email they sent me - but of course it is an unmonitored email address.

I have left a phone message with other members of the team - but still no reply.

Seriously Vodafone, if you have a retention team, and want to hold on to your customers, make it easier for those customers to contact the team member they are dealing with.

How do I continue my discussion?

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Uber Geek
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  Reply # 1435024 26-Nov-2015 10:31
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DM me some details and I can take a look

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  Reply # 1435030 26-Nov-2015 10:40
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Please provide more detail in the DM to me, We have many systems

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  Reply # 1435032 26-Nov-2015 10:46
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You speak about ' retention team ' then in the DM you speak about a fault on a Cable (HFC) connection

You are speaking of two totally different things, Thanks for the updated DM I know who to follow-up with now



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Master Geek
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  Reply # 1435045 26-Nov-2015 10:51
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The fault went away - and the retention team rang me a few days afterwards. I did not contact them

xpd

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  Reply # 1435046 26-Nov-2015 10:51
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Bananabob: I have been in a conversation with the retention team about Vodafone retaining our business - but now I find it impossible to get the person I was dealing with to ring me back.


Probably say that unless you get to speak to that original person, you're taking your business elsewhere.

I found their retention team good to deal with, but they couldnt offer me anything suitable to get me to stay.




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Uber Geek
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Reply # 1435059 26-Nov-2015 11:12
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OK found the staff member Brendan, Asking him to contact you today

:)



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Master Geek
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  Reply # 1435087 26-Nov-2015 11:53
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Thank you 

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