Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

486 posts

Ultimate Geek
+1 received by user: 102


Topic # 186902 9-Dec-2015 14:06
Send private message

I've recently moved house, the transfer from HFC to fibre went fine once the technician arrived and everything seemed to happen in a timely manner.

The communication process however is a complete farce.

There first call back in was offered took 24 hours longer than target and happened on a Sunday (when they said it'd be a Monday to Saturday service).

The modem was sent unannounced without the chance to confirm a postal address, I was then told to sort it out with the courier myself, which I did and went off without a hitch.

A subsequent call back requested did not occur regards technician visit and unexplained cancellation of job by Chorus. When I called back I was told on a friday I had to be home on the Monday, no chance to negotiate a date.

I stayed home on Monday and got connected. End of the matter I thought.

Overnight on Monday I got an email thanking me for choosing to stay with Vodafone, this was 13 days after the move request was submitted and after the install was done.

About half an hour ago I got a text advising my install is booked for 7/12 and I must stay home, but didn't advise whether AM/PM so even if it hadn't arrived two days after install (and who knows how many days notice I was meant to get) I still would have had to call back for more information.

I'm happy with the status of my connection now, and as I said everything went smoothly on the end but the only way I was able to keep up to date was to make daily calla to Vodafone and asking as clearly the outbound comms are useless in this case.

Anyone seen similar?

Create new topic

486 posts

Ultimate Geek
+1 received by user: 102


  Reply # 1444509 9-Dec-2015 14:33
Send private message

Sorry for double post and horrendous spelling, occasionally wrong words. SwiftKey's update has ruined me lol.

486 posts

Ultimate Geek
+1 received by user: 102


  Reply # 1448496 11-Dec-2015 07:25
Send private message

Got a letter yesterday with courier ticket to return the old modem. Included is a picture of the Huawei I just received, not the Cisco I'll be returning.

It's almost like outbound comms are distributed by some sort of random generator. Accuracy so far is zero for four.


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

  Reply # 1448513 11-Dec-2015 08:35
Send private message

@Batwing I have riased some concerns with the correct poeple in VodafoneNZ

486 posts

Ultimate Geek
+1 received by user: 102


  Reply # 1448686 11-Dec-2015 12:27
Send private message

Thank you johnr, I've of course been phoning Vodafone too.

I'm concerned that when things are this broken comms-wise that there may be billing errors to follow. Thus far the call centre have conflicting advice on what moving charges might have been incurred so I'll have to wait for the invoice before I can be sure.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

UFB killer app: Speed
Posted 17-Nov-2017 17:01

The case for RSS — MacSparky
Posted 13-Nov-2017 14:35

WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43

Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28

Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06

Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49

Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34

Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33

Spark enhances IoT network capability
Posted 7-Nov-2017 11:33

Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36

Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53

Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50

Nokia 3310 to be available through Spark New Zealand
Posted 4-Nov-2017 13:31

Nest launches in New Zealand
Posted 4-Nov-2017 12:31

Active wholesale as Chorus tackles wireless challenge
Posted 3-Nov-2017 10:55

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.