I've recently moved house, the transfer from HFC to fibre went fine once the technician arrived and everything seemed to happen in a timely manner.

The communication process however is a complete farce.

There first call back in was offered took 24 hours longer than target and happened on a Sunday (when they said it'd be a Monday to Saturday service).

The modem was sent unannounced without the chance to confirm a postal address, I was then told to sort it out with the courier myself, which I did and went off without a hitch.

A subsequent call back requested did not occur regards technician visit and unexplained cancellation of job by Chorus. When I called back I was told on a friday I had to be home on the Monday, no chance to negotiate a date.

I stayed home on Monday and got connected. End of the matter I thought.

Overnight on Monday I got an email thanking me for choosing to stay with Vodafone, this was 13 days after the move request was submitted and after the install was done.

About half an hour ago I got a text advising my install is booked for 7/12 and I must stay home, but didn't advise whether AM/PM so even if it hadn't arrived two days after install (and who knows how many days notice I was meant to get) I still would have had to call back for more information.

I'm happy with the status of my connection now, and as I said everything went smoothly on the end but the only way I was able to keep up to date was to make daily calla to Vodafone and asking as clearly the outbound comms are useless in this case.

Anyone seen similar?