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525 posts

Ultimate Geek
+1 received by user: 114


Topic # 186902 9-Dec-2015 14:06
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I've recently moved house, the transfer from HFC to fibre went fine once the technician arrived and everything seemed to happen in a timely manner.

The communication process however is a complete farce.

There first call back in was offered took 24 hours longer than target and happened on a Sunday (when they said it'd be a Monday to Saturday service).

The modem was sent unannounced without the chance to confirm a postal address, I was then told to sort it out with the courier myself, which I did and went off without a hitch.

A subsequent call back requested did not occur regards technician visit and unexplained cancellation of job by Chorus. When I called back I was told on a friday I had to be home on the Monday, no chance to negotiate a date.

I stayed home on Monday and got connected. End of the matter I thought.

Overnight on Monday I got an email thanking me for choosing to stay with Vodafone, this was 13 days after the move request was submitted and after the install was done.

About half an hour ago I got a text advising my install is booked for 7/12 and I must stay home, but didn't advise whether AM/PM so even if it hadn't arrived two days after install (and who knows how many days notice I was meant to get) I still would have had to call back for more information.

I'm happy with the status of my connection now, and as I said everything went smoothly on the end but the only way I was able to keep up to date was to make daily calla to Vodafone and asking as clearly the outbound comms are useless in this case.

Anyone seen similar?

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525 posts

Ultimate Geek
+1 received by user: 114


  Reply # 1444509 9-Dec-2015 14:33
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Sorry for double post and horrendous spelling, occasionally wrong words. SwiftKey's update has ruined me lol.

525 posts

Ultimate Geek
+1 received by user: 114


  Reply # 1448496 11-Dec-2015 07:25
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Got a letter yesterday with courier ticket to return the old modem. Included is a picture of the Huawei I just received, not the Cisco I'll be returning.

It's almost like outbound comms are distributed by some sort of random generator. Accuracy so far is zero for four.

19282 posts

Uber Geek
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  Reply # 1448513 11-Dec-2015 08:35
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@Batwing I have riased some concerns with the correct poeple in VodafoneNZ

525 posts

Ultimate Geek
+1 received by user: 114


  Reply # 1448686 11-Dec-2015 12:27
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Thank you johnr, I've of course been phoning Vodafone too.

I'm concerned that when things are this broken comms-wise that there may be billing errors to follow. Thus far the call centre have conflicting advice on what moving charges might have been incurred so I'll have to wait for the invoice before I can be sure.

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