[WXC/VFX] Problem accessing My Stuff - View Bill from Xnet web site

Forums › Vodafone New Zealand › [WXC/VFX] Problem accessing My Stuff - View Bill from Xnet web site

geek4me

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# 18719 21-Jan-2008 13:58

Have tried on various occasions to View my Xnet Bill at https://secure.nz.dejar.com/wxce/ from Xnet's web site at home. It keeps saying "Server not found". The site does not respond to ping either. Am wondering if it has to do with my TelstraClear cable connection that it cannot find the host. Works fine using Woosh at work.

Can anyone else access their bill from My Stuff - View Bill on Xnet's website using a Telstraclear cable modem?

geek4me

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# 106137 22-Jan-2008 16:23

I guess there are not many TelstraClear Cable users of Xnet's service out there as I have had no replies.

Even if you haven't signed up for Xnet, can any Paradise account TelstraClear Cable users tell me if they get a WxC login page or "Server not found" error message at http://www.xnet.co.nz/vfx/ Click on "My Stuff" then "View Bill". I suspect that TelstraClear cannot find this site while Woosh can. All other web sites are accessible. Thanks for your help.

brianthomas

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# 106142 22-Jan-2008 16:38

Most likely a DNS issue. Try using Xnet DNS numbers till clear updates their DNS server records. You can either enter these in your router if you have one or directly on your PC in Network connection options:

Primary DNS: 58.28.4.2

Secondary DNS: 58.28.6.2

Otherwise OpenDNS (google for it).

joshp

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# 106146 22-Jan-2008 16:48

i've tested a lookup from the telstra name servers and they appear to be resolving ok.. can you try running a trace to see if you can/cannot get to the server..

open up a command terminal... click start then Run.. then type in cmd and click ok.. this should give you a black window.. in that window type in the following command:

tracert secure.nz.dejar.com

all going well you should be able to resolve all the way to the final IP address - 203.21.27.138

if not there could be a routing issue that your ISP would need to investigate..

Cheers

Josh

http://wxc.co.nz

geek4me

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# 106226 23-Jan-2008 09:41

Just my luck, workmen putting in a new sewer pipe cut through my underground TelstraClear cable yesterday, despite us warning them it was there. Waiting for it to be repaired now, hopefully sometime today. I'll try tracert when I get home tonight if the cable has been fixed. You don't know how much you rely on it till the service (Internet & Voip) is not there.

wongtop

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# 106227 23-Jan-2008 09:45

To the OP. I tried this last night from our cable connected PC and it didn't work either. Works fine from work PC - Telstra ADSL.

maverick

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# 106228 23-Jan-2008 09:47

If you setup Call Forward Unreachable your inbound calls will forward off to your desiganted number automatically and switch off when your box is back online, if not you can also dial into your voice portal and set call forward always from there, 082210 or 0800141414,

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

geek4me

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# 106373 23-Jan-2008 21:05

I'm back on air with a temporary cable strung through the trees in my garden till the underground cable can be fixed.

I tried tracert secure.nz.dejar.com and get the message "Unable to resolve target system name secure.nz.dejar.com." with no other trace messages.

This happens for both secure.nz.dejar.com and www.dejar.com

The ip address 203.21.27.138 works bringing up the dejar home page but I do not know the ip address to use for the https secure server secure.nz.dejar.com

Looks like it's a TelstraClear or Paradise DNS issue. Will contact their Help Desk to see if they can resolve it.

itey

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# 106384 23-Jan-2008 21:26

just use different dns servers

geek4me

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# 106393 23-Jan-2008 21:45

I'll switch DNS servers on my Router if TelstraClear or Paradise don't sort it out soon. If a DNS server is used outside NZ won't it take longer to resolve IP addresses assuming TelstraClear's Paradise DNS Servers are in NZ which are my current DNS servers.

itey

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# 106398 23-Jan-2008 21:54

just use a dns server thats in New Zealand

geek4me

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# 107416 29-Jan-2008 16:05

I've had a helpful response from TelstraClear/Paradise explaining that the problem is a DNS issue. Their explanation and solution is reproduced below. It may be helpful for others who are experiencing the same problem:

"Thank you for your Query. We checked our Dns against Whoosh and some other ISP's DNS, and it turns out that When we query the Authoritive DNS (the DNS that tells everyone else what to use) we see 2 DNS servers, ns1.esi.co.nz and ns1.deepsouth.co.nz. Whoosh and other ISP's DNS are still using the old DNS server which is ns1.esi.co.nz, whereas Paradise is using the newer one which is ns1.deepsouth.co.nz. When we query that DNS, it doesn't have any records for secure.nz.dejar.com which is why it doesn't work. The Dns fault is not on our Side. However we can get you to use our Clear DNS, which still uses the old ns1.esi.co.nz

to do this:

Click on start and Control panel
go to Network connections
Right click on your Local Area Connection
Double click on internet protocol TCP/IP
and change the DNS to this:

Preferred: 203.97.33.1
Alternate: 203.97.37.1

then hit okay and okay. This will fix the problem, until either ns1.deepsouth.co.nz gets updated with the correct records, or all the other ISP's DNS update and then everyone has the problem and contacts dejar.com and they realise what the problem is."