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39 posts


# 18755 22-Jan-2008 19:21
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I want to be very carefull here - I think if I spark another number porting thread someone might top themselves, but I have a problem which I don't think has been covered...

My existing setup:

Telecom line 07 542 xxxx - with XNET DSL of course :-)
VFX line 07 578 xxxx

I move house in 6 weeks and would like NDSL in my new property, I'm not going far so availability and VFX locality shouldn't be an issue, but I don't want to end up paying for NDSL provisioning, Telecom customer link and then NDSL moving to a new property... can I simply get WXC to provision NSDL on my new address the day I move and ask them to port my existing (old) number - it won't matter that Telecom crash all the services on the line, because I won't need them any more I will have moved!

Thanks for your help.


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  # 106179 22-Jan-2008 20:07
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There are several issues to consider here:

1)  You are going to have to pay a "New Connection Fee", either to Telecom or Xnet.

Assuming there has previously been a phone in your new house, Telecom will charge you $48.99 as it says here:

How much does it cost to connect my home phone?

The cost depends on the work required to make the connection. If there is an existing line into your home, a reconnection charge of $48.99 applies in most cases. If you require a new line, a new connection fee will apply. Call us on 123 to discuss what needs to be done and we can advise you of the applicable charges.

Xnet would charge you $85 to move your Naked DSL as you already know.

So, on this basis, I would get Telecom to connect your phone line.

2)  Given that you will probably have had your existing phone line disconnected before you are ready to get the phone connected at your new house, there is a strong probability that you will lose your number unless you Customer Link it first.  Given that Customer Link only costs $22.50 per month, it is cheap insurance to make sure this doesn't happen.

I would suggest calling Telecom a few days ahead of your moving date, and arrange for Customer Linking to take place on that day.

3)  Having done (1) and (2), it's a simple matter of signing up for Fusion and asking WxC to port your old number.  Customer Link will cease once that happens.

By doing the 3 steps in this order, you are guaranteed to keep your existing landline number, and you will only pay $48.99 for your new connection Cool

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