i was on broadband xtra
then i changed to xnet approx 3 weeks ago.
since then i have had 4 techs out to see why my broadband keeps dropping.
i have worked out it drops each time i use the phone in or out of my house.
i dont even have to answer the phone just pick it up and open the signal
i have a splitter on my line as i have a house alarm thru the phone line.
they have replaced the lines checked all the jack points (3 of them)
replaced the splitter yesterday. the tech checked and rechecked the phone after replacing the splitter
after alot of phone calls to my house and no drop we were all happy
then 3 hours later a phone call and disconnection of our broadband.
its only for a few minuets then this disconnection happend about 4 more times last night.
not even because of a phone call.
before the splitter was changed it would disconnect for several minuets to several hours.
i am not blaming xnet. i did have some very brief disconnections with xtra but not to this level
I have three computers and 1 laptop all online 3 wireless and 1 hard wired.
can anyone help. the xnet team are amazing with their help