[WXC/VFX] Recent DSL connection Speed Issues

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Recent DSL connection Speed Issues

maverick

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WorldxChange

#18803 24-Jan-2008 09:58

The recent issue where certain customers DSL connections were intermittently falling back to a lower speeds should now hopefully be resolved, The equipment vendors believe they have identifed an issue and have supplied us with what they belive a solution that will address the issue, this was applied yesterday.

This will require a restart of your DSL connection for the fix to be applied to your connection however, So a connect and disconnect of the DSL link will apply the fix or a simple restart of the device will do the same thing.

Hopefully this has resolved the issue once and for all and again our apologies to for the delay, it was however outside our control as Vendor suopport was required to address the issue, please advise if any issues observed after a restart of your DSL connection.

Phillip Moore
Operations Manager
WorldxChange Communications

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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#106563 24-Jan-2008 17:30

Hi Phil,

Sorry to be the bearer of bad news, but my upstream has once again throttled. My router was reset last night (19hr & 43min ago) as per your post and so this has occurred post your "solution". Won't reset my router at this stage so you can have the opportunity to make any checks required.

Thanks
Fraser

Speed test statistics
---------------------
Download speed: 2014816 bps
Upload speed: 107128 bps
Quality of service: 94 %
Download test type: socket
Upload test type: socket
Maximum download pause: 251 ms
Average download pause: 9 ms
Minimum round trip time to server: 2 ms
Average round trip time to server: 2 ms

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maverick

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#106581 24-Jan-2008 18:41

Thanks for the info Fraser, very dissapointing but we will take a look ASAP

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

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#106604 24-Jan-2008 20:28

Fraser if you could post a screen shot of your connection info with Line Characteristics that would be helpful.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

coffeebaron

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#106607 24-Jan-2008 20:37

Dynalink RTA1025W router stats & speedtests:

Current ADSL line status is displayed as the below.

Line Mode	G.DMT	Line State	Show Time
Latency Type	Interleave	Line Up Time	00:22:44:37
Line Coding	Trellis On	Line Up Count	1

Statistics	Downstream	Upstream
Line Rate	2368 Kbps	768 Kbps
Attainable Line Rate	2624 Kbps	952 Kbps
Noise Margin	11.4 dB	12.0 dB
Line Attenuation	56.0 dB	31.5 dB
Output Power	17.1 dBm	11.9 dBm
K (number of bytes in DMT frame)	75	25
R (number of check bytes in RS code word)	14	16
S (RS code word size in DMT frame)	2	8
D (interleave depth)	32	8
Super Frames	4816286	4816284
Super Frame Errors	16	20
RS Words	163753754	40938414
RS Correctable Errors	195524	418
RS Uncorrectable Errors	188	0
HEC Errors	15	12
OCD Errors	0	0
LCD Errors	0	0
Total Cells	457274695	0
Data Cells	1990282	0
Bit Errors	0	0
Total ES	11	0
Total SES	0	0
Total UAS	12	0

speedtest.xport.co.nz

Speed test statistics
---------------------
Download speed: 2006864 bps
Upload speed: 114256 bps
Quality of service: 94 %
Download test type: socket
Upload test type: socket
Maximum download pause: 179 ms
Average download pause: 11 ms
Minimum round trip time to server: 1 ms
Average round trip time to server: 1 ms

And www.speedtest.net to Auckland server is: 2058/122

Hope that helps
Thanks

Rural IT and Broadband support.

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

coffeebaron

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#106661 25-Jan-2008 08:18

Back to FS/FS this morning. There has been no router reset, though this was common before - wait long enough and connection would return to full speed.
Hope you find something soon
Thanks

Rural IT and Broadband support.

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GEOMAX

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#106733 25-Jan-2008 14:31

Phil,
I have noticed something that may be relavant.
if my upload is high my download is low and vica versa
(eg) 675k up and 4000k down.
Today it is
450k up and 7000k down.

seems like something is geting stuck in a rut and then it changes to a diffferent set of parameters.
cheers,
George

Fraktul

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#106756 25-Jan-2008 17:25

WxC dont have any control over how fast your ADSL connection (from your modem to the corresponding modem in a DSLAM/ASAM/ISAM) connects at.

Edit: Excluding getting Telecom to set your profile appropriately for FS/12 and 256/128kbps services

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

GEOMAX

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#106786 25-Jan-2008 19:50

I think Phil is customer focused and will be keen to see the problem resolved regardless of whose fault it is.cheers George

itey

476 posts

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#107481 29-Jan-2008 22:39

Hi Phil,

I too am still experiencing the slow downs. So far, only my upload has been affected.

I will leave my connection as is, I don't require the fullspeed upload at the moment.

Current download speed: 3.8Mbit/sec
Current upload: 81kbit/sec

I will PM you my user name.

Line Mode	G.dmt	Line State	Show Time
Latency Type	Fast	Line Up Time	02:01:39:05
Line Coding	Trellis On	Line Up Count	2

Statistics	Downstream	Upstream
Line Rate	7296 Kbps	896 Kbps
Attainable Line Rate	7328 Kbps	996 Kbps
Noise Margin	11.8 dB	12.0 dB
Line Attenuation	29.0 dB	16.0 dB
Output Power	11.9 dBm	19.7 dBm
K (number of bytes in DMT frame)	229	29
R (number of check bytes in RS code word)	0	0
S (RS code word size in DMT frame)	1	1
D (interleaver depth)	1	1
Super Frames	10514395	10514393
Super Frame Errors	34	8
RS Words	0	0
RS Correctable Errors	0	0
RS Uncorrectable Errors	0	0
HEC Errors	15	0
OCD Errors	0	0
LCD Errors	0	0
Total Cells	3075761299	0
Data Cells	5839105	0
Bit Errors	0	0
Total ES	657	0
Total SES	0	0
Total UAS	180	0
ES Errors	0	0

maverick

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#107497 30-Jan-2008 05:21

Thanks for the feedback, we have enough info at present , Vendors are looking at there code now, the good news is that the issue is appears to be only affecting some upstream downstream appears to be resolved, will advise when we have more info back from on the upstream issue.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

dpw

843 posts

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#108145 2-Feb-2008 13:16

Hi Phil, or anyone else from Xnet :o)

Any updates on this matter? My speeds has been pretty atrocious for the last couple of days. Checked again this morning and download speed was 137, and upload 130 kbps. My homeline has been disconnected from Telecom so that means I can't use the phone if there are any other Internet activities.

Anyone else still experiencing this? Tried to call tech support this morning but over 30 mins later still hasn't gotten through to anyone...

Cheers,
D.

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coffeebaron

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#108156 2-Feb-2008 14:58

dpw: Hi Phil, or anyone else from Xnet :o)

Any updates on this matter? My speeds has been pretty atrocious for the last couple of days. Checked again this morning and download speed was 137, and upload 130 kbps. My homeline has been disconnected from Telecom so that means I can't use the phone if there are any other Internet activities.

Anyone else still experiencing this? Tried to call tech support this morning but over 30 mins later still hasn't gotten through to anyone...

Cheers,
D.

Do check your router sync speeds etc, as it may not necessarily be the same issue. The issue now should only be affecting the upstream.

Just an update to add to this though: I have noticed this issue occurring much more frequently then before.

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dpw

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#108175 2-Feb-2008 16:23

I finally got through to tech support and they have logged a fault with Telecom.

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BadCam

109 posts

Master Geek

#108789 5-Feb-2008 21:23

I too have been experiencing problems with Xnets service since I signed up less than one month ago. I've places many calls with Xnet who don't seem to think anythings wrong with my connection. I say, YES there is. The issue hasn't been resolved and I'm not happy with my connection. It seems to ebb and flow in terms of constantly changing Download and upload speeds. Here is a sample of the changing line speeds:

Results follow:

2:28 PM 1/19/2008

Speed test statistics
---------------------
Download speed: 2395392 bps
Upload speed: 739256 bps
Quality of service: 65 %
Download test type: socket
Upload test type: socket
Maximum download pause: 1245 ms
Average download pause: 5 ms
Minimum round trip time to server: 47 ms
Average round trip time to server: 49 ms

2:30 PM 1/19/2008

Speed test statistics
---------------------
Download speed: 4827112 bps
Upload speed: 644072 bps
Quality of service: 62 %
Download test type: socket
Upload test type: socket
Maximum download pause: 611 ms
Average download pause: 2 ms
Minimum round trip time to server: 48 ms
Average round trip time to server: 78 ms

8:54 PM 1/19/2008

Speed test statistics
---------------------
Download speed: 2010312 bps
Upload speed: 700800 bps
Quality of service: 1 % <<<<====Erk! What's this??? 1%
Download test type: socket
Upload test type: socket
Maximum download pause: 1448 ms
Average download pause: 5 ms
Minimum round trip time to server: 47 ms
Average round trip time to server: 48 ms

9:48 PM 1/19/2008

Speed test statistics
---------------------
Download speed: 2795184 bps
Upload speed: 711800 bps
Quality of service: 47 %
Download test type: socket
Upload test type: socket
Maximum download pause: 331 ms
Average download pause: 4 ms
Minimum round trip time to server: 48 ms
Average round trip time to server: 49 ms

10:01 PM 1/19/2008
Speed test statistics
---------------------
Download speed: 3995056 bps
Upload speed: 700400 bps
Quality of service: 55 %
Download test type: socket
Upload test type: socket
Maximum download pause: 368 ms
Average download pause: 3 ms
Minimum round trip time to server: 48 ms
Average round trip time to server: 48 ms

11:17 PM 1/19/2008

Speed test statistics
---------------------
Download speed: 2747392 bps
Upload speed: 712240 bps
Quality of service: 34 %
Download test type: socket
Upload test type: socket
Maximum download pause: 101 ms
Average download pause: 4 ms
Minimum round trip time to server: 49 ms
Average round trip time to server: 52 ms

11:18 AM 1/20/2008

Speed test statistics
---------------------
Download speed: 6423944 bps
Upload speed: 683992 bps
Quality of service: 92 %
Download test type: socket
Upload test type: socket
Maximum download pause: 526 ms
Average download pause: 1 ms
Minimum round trip time to server: 48 ms
Average round trip time to server: 232 ms

11:19 AM 1/20/2008

Speed test statistics
---------------------
Download speed: 6517048 bps <<<<=== THIS is what I should be getting!
Upload speed: 699888 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 13 ms
Average download pause: 1 ms
Minimum round trip time to server: 46 ms
Average round trip time to server: 47 ms

1:06 PM 1/20/2008

Speed test statistics
---------------------
Download speed: 1798040 bps
Upload speed: 728152 bps
Quality of service: 50 %
Download test type: socket
Upload test type: socket
Maximum download pause: 420 ms
Average download pause: 6 ms
Minimum round trip time to server: 52 ms
Average round trip time to server: 80 ms

6:07 PM 1/20/2008

Speed test statistics
---------------------
Download speed: 1286712 bps
Upload speed: 727768 bps
Quality of service: 85 %
Download test type: socket
Upload test type: socket
Maximum download pause: 935 ms
Average download pause: 10 ms
Minimum round trip time to server: 59 ms
Average round trip time to server: 131 ms

6:35 PM 1/20/2008

Speed test statistics
---------------------
Download speed: 1439824 bps
Upload speed: 728072 bps
Quality of service: 56 %
Download test type: socket
Upload test type: socket
Maximum download pause: 21 ms
Average download pause: 8 ms
Minimum round trip time to server: 61 ms
Average round trip time to server: 63 ms

6:59 PM 1/20/2008

Speed test statistics
---------------------
Download speed: 1684416 bps
Upload speed: 739488 bps
Quality of service: 2 % <<<< 2% what is going on here?
Download test type: socket
Upload test type: socket
Maximum download pause: 1631 ms
Average download pause: 7 ms
Minimum round trip time to server: 65 ms
Average round trip time to server: 69 ms

7:38 PM 1/20/2008

Speed test statistics
---------------------
Download speed: 1171120 bps
Upload speed: 727592 bps
Quality of service: 48 %
Download test type: socket
Upload test type: socket
Maximum download pause: 1033 ms
Average download pause: 11 ms
Minimum round trip time to server: 73 ms
Average round trip time to server: 75 ms

8:33 PM 1/20/2008

Speed test statistics
---------------------
Download speed: 2158488 bps
Upload speed: 727792 bps
Quality of service: 57 %
Download test type: socket
Upload test type: socket
Maximum download pause: 777 ms
Average download pause: 5 ms
Minimum round trip time to server: 47 ms
Average round trip time to server: 48 ms

9:05 PM 1/20/2008

Speed test statistics
---------------------
Download speed: 2698752 bps
Upload speed: 727752 bps
Quality of service: 93 %
Download test type: socket
Upload test type: socket
Maximum download pause: 376 ms
Average download pause: 4 ms
Minimum round trip time to server: 57 ms
Average round trip time to server: 92 ms

10:01 PM 1/20/2008

Speed test statistics
---------------------
Download speed: 1873480 bps
Upload speed: 708624 bps
Quality of service: 74 %
Download test type: socket
Upload test type: socket
Maximum download pause: 565 ms
Average download pause: 6 ms
Minimum round trip time to server: 56 ms
Average round trip time to server: 59 ms

10:21 PM 1/20/2008

Speed test statistics
---------------------
Download speed: 3627608 bps
Upload speed: 694024 bps
Quality of service: 53 %
Download test type: socket
Upload test type: socket
Maximum download pause: 360 ms
Average download pause: 3 ms
Minimum round trip time to server: 47 ms
Average round trip time to server: 75 ms

NOw this is just a small sample. Some days my upload speed EXCEEDS my download and this happens often.

My current router settings:

Line Mode G.DMT Line State Show Time
Latency Type Interleave Line Up Time 02:05:08:25
Line Coding Trellis On Line Up Count 1

Statistics Downstream Upstream
Line Rate 7616 Kbps 832 Kbps
Attainable Line Rate 10784 Kbps 1020 Kbps
Noise Margin 22.3 dB 13.0 dB
Line Attenuation 18.0 dB 9.0 dB
Output Power 19.5 dBm 11.9 dBm
K (number of bytes in DMT frame) 239 27
R (number of check bytes in RS code word) 16 16
S (RS code word size in DMT frame) 1 8
D (interleave depth) 64 8
Super Frames 11253127 11253125
Super Frame Errors 0 0
RS Words 765212702 95651562
RS Correctable Errors 180 6
RS Uncorrectable Errors 0 0
HEC Errors 0 0
OCD Errors 0 0
LCD Errors 0 0
Total Cells 3436238792 0
Data Cells 13574478 0
Bit Errors 0 0
Total ES 0 0
Total SES 0 0
Total UAS 15 0

Sorry about the mess there.

Can anyone spot a possible issue from this data?

NOw I know that this data is old'ish, but I still have this issue as we speak. The problem is not fixed. I'm glad that I have found this thread as now I realise that I'm not alone. There IS an issue with Xnets DSL.

adventdesigns

115 posts

Master Geek

#108796 5-Feb-2008 21:49

If it is the problem with xnet the problem will be resolved by restarting the router, if it is not resolved by this then I would look at your hardware.

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