UFB lack of answers regarding install

Forums › One NZ (including Farmside) › UFB lack of answers regarding install

Duffuss

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#188948 10-Dec-2015 20:04

I have just had run around regarding having UFB installed

Fibre was installed in our street several months ago so signed up in anticipation.

Ultrafast broadband says it came live at my address 1 Dec.

Vodafone website states it is now availiable.

But

Recieved text this afternoon from Vodafone stating it is not avaliable at my address.

Talked to numerous helpdesk people (didn't keep count sorry) they either had no idea or flatly stated that vodafone does not offer it at my address.

Not one of them could explain if, when it would be avaliable. Why it was not available. May have been language problem.
Ended up hanging up in frustration

PS. for what it is worth Spark site says it offers it at my address

Can any one shed some light as to what might be going on
Thanks

phantomdb

585 posts

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#1448377 10-Dec-2015 20:20

dumb question did you ring spark also and confirm Fibre?

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sbiddle

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#1448381 10-Dec-2015 20:35

If you're in a Chorus area does the Chorus website say it's available?

Data can be wrong or not always updated immediately.

hyperman

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#1448385 10-Dec-2015 20:46

the Op mentioned ultrafast and I can only guess from that they are referring to "ultrafast fiber"

2 reasons.. Vodafone have not updated the details yet...... or they don't have a handover in your area yet....

The views expressed by me are not necessarily those of my employer

Duffuss

113 posts

Master Geek
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#1448389 10-Dec-2015 21:04

Yes I'm in Ultra fast area
No I didn't ring spark
But that hand over thingy sounds logical but how can one part of their company not know what another part is doing as the website only changed in Dec

hyperman

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#1448394 10-Dec-2015 21:17

Duffuss: Yes I'm in Ultra fast area
No I didn't ring spark
But that hand over thingy sounds logical but how can one part of their company not know what another part is doing as the website only changed in Dec

Most ISP's seem to be quite slow in updating details ask them to do a "manual prequal"
If you have any trouble contact @johnr (if he hasn't chimed in already)

The views expressed by me are not necessarily those of my employer

Duffuss

113 posts

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#1448398 10-Dec-2015 21:33

cool
thanks for that

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timmmay

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#1448399 10-Dec-2015 21:35

Takes time to propogate through the system. Be patient, even when they say "fiber is available" it can take a year to actually get connected (worst case). It's just Internet, nothing to get upset about.

johnr

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#1448451 11-Dec-2015 01:03

@Duffuss Apprpx what area are you in? I am guessing it's Chorus area or it might not be but this is what happens quite often

Retail ISP passes Fibre install job to Wholesale service UFB provider (Fibre) for them to come back and say Fibre is not in the street or not live so of course RTS goes back to it's customer saying ' Fibre not available '

DM me some and I will check with my mate at Chorus (If it's a Chorus area)

Duffuss

113 posts

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#1448483 11-Dec-2015 05:57

johnr: @Duffuss Apprpx what area are you in? I am guessing it's Chorus area or it might not be but this is what happens quite often

As I said Ultra fast installed it in the street
Forrester Drive Welcome Bay Tauranga

Retail ISP passes Fibre install job to Wholesale service UFB provider (Fibre) for them to come back and say Fibre is not in the street or not live so of course RTS goes back to it's customer saying ' Fibre not available '

DM me some and I will check with my mate at Chorus (If it's a Chorus area)

Chorus site says broadband >20Mpbs
my mate who has fibre in Bellevue across town Chorus site says broadband >10Mpbs

Sorry what does DM mean?

cheers

Jase2985

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#1448494 11-Dec-2015 07:17

John used DM as thats probably what it is on the Vodafone community, but on here its a Private Message (PM)

https://www.geekzone.co.nz/compose_messages.asp?recipient_user_id=3672

click the link to send John a message

if you are seeing nothing at all with the fibre setting turned on then you are not in a chorus area.

and given you have said Bellevue, thats in tauranga, which is not a chorus area you need to check here: http://www.ultrafastfibre.co.nz/getting-connected/address-finder

Duffuss

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#1450226 14-Dec-2015 16:28

I would justlike to publicly acknowledge and thank Johnr for the work he did in clearing up the frustration I talked about earlier.
I just had a ph call from Vodafone and the gentleman concerned has set the ball rolling and the instalation process is now underway

So thank you johnr once again!!