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44 posts

Geek
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Topic # 189103 17-Dec-2015 07:14
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Hi,

As of yesterday my Lumia 930 has stopped tethering - the wifi connection works fine still but no internet access is possible. Have confirmed the issue is with the phone through testing with multiple devices.

No phone updates in the last 44 hrs that should have affected this so suspect a carrier issue.

Any suggestions/advice?

Philbert

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178 posts

Master Geek
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  Reply # 1452008 17-Dec-2015 07:27
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VF (and almost all isp i would think) are in xmas brown out. no changes made on the network

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Uber Geek
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  Reply # 1452009 17-Dec-2015 07:41
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Hi,

See if you can reset the carrier and network configs?

Cheers

 
 
 
 


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Uber Geek
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  Reply # 1452010 17-Dec-2015 07:43
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Make sure APN is still ' vodafone '



44 posts

Geek
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  Reply # 1452040 17-Dec-2015 08:15
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Thanks for the feedback:

Brown out was considered as have had some issues with tethering when network congested however speednet was throwing down speeds of 40+ Mbps so don't believe that is an issue

Have cycled data connections/phone etc numerous times - am not sure what is meant by 'reset carrier/network config'

APN is still Vodafone (authentication type PAP; Ip Type IPvV4)....these are greyed out settings (auto-set) but I can manually add a new APN if needed (which does not appear to be the case here)

Will keep monitoring over the next few days - have also sent an email to Vodafone help desk.

Thanks again for the advice.

Philbert


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  Reply # 1452046 17-Dec-2015 08:18
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@Philbert Vodafone help desk could not add any value here, Next best step hard reset the handset



44 posts

Geek
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  Reply # 1466206 8-Jan-2016 21:01
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HI all,

Just thought I should close this out by saying that a factory reset did solve the problem.......

Cheers

Philbert

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