T-Box crashes

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SteveC

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Topic # 189190 19-Dec-2015 22:18

After many happy months (years even) of using our T-Box, and consistent Internet from Vodafone, over the past week our T-Box has crashed twice, while it was not being used. Each time we missed a recording because the machine was still dead when it was scheduled to record.

Is anyone else having similar issues?

Cheers!

Steve

johnr

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Reply # 1453742 20-Dec-2015 06:23

Do the 3 finger reset

SteveC

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Reply # 1453785 20-Dec-2015 10:06

johnr: Do the 3 finger reset

Even the wonderful Vodafone TV app can't do that when we are in Taranaki, and the T-Box is in Wellington! :-)
On reflection, are you able to pass on a feature request for me? Given that the app has two-way communication with the T-Box, perhaps it could tell me if it looses contact with the box. Then I have a chance to reset it before it misses a recording.

Steve

SteveC

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Reply # 1453794 20-Dec-2015 10:36

Oh darn - hung again overnight.
All we are doing is unplugging the power, and plugging it back in. Is there another reset (or anything else) we can do that can't result in loosing our recorded programs that we've not got around to watching yet?

Thanks!

Steve

johnr

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Reply # 1453795 20-Dec-2015 10:41

As mentioned 3 button reset (Copy paste off VodafoneNZ community)

1. Unplug the power from both the Decoder and Modem
2. Wait 10-15 seconds to make sure power drains
3. Plug the power cable back into the Modem
4. Wait until all four green lights are on steady.
5. Power on the Decoder

Three button reset of Decoder:

The three finger reset was designed to take the current firmware image, stored on the Vodafone Digital TV Recorder hard drive and to write it again to the flash ram.

It is only to be done as a last resort. Media Services Group will advise when required.

Unplug the power to the set top box.
Wait 20 seconds
Hold the “power” button, “up” button, and the “ok” button on the front of the set top box (not remote). While holding the three buttons, plug the power back into the set top box. Continue holding until you see a green play light on the front, then you can let go.
After 5 minutes the PVR will be back in an operational state.

SteveC

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Reply # 1453920 20-Dec-2015 14:30

OK - done that. Thanks for the pointer ...
:-)