[TelstraClear] Micro outages on TCL cable

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lchiu7

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#18921 29-Jan-2008 19:16

In the past few weeks I have been experiencing microoutages on the cable. They usually manifest themselves as follows. Click a web page, site cannot be found. A few seconds later click again, and it loads. This happens intermittently and I find it very annoying. The frequency isn't high - perhaps in an evening of work it might occur 10 times but should not occur.

Not that it probably matters but I am on the 40G plan living in Khandallah

Thanks

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#107652 30-Jan-2008 22:45

I am having a similar problem. I have just installed a new firewall router that has decent logging and it tells me that the WAN interface has been terminated and then reestablished from a few seconds to a minute or so later. It happens at intervals from 40 seconds to 40 or so minutes. Sometimes browsing is seemless for a long time and sometimes almost impossible to use.

I called TCL and they have assured me that my cable and modem test OK and that my signal level is good.
I'm not sure how to prove that the problem is on their network or modem. I ran a test pinging the modem (192.168.100.1) but that showed no response times more than a few seconds (although it that is shocking in itself it doesn't explain minute long outages.)

Cheers
Jim

ellboss

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#107890 1-Feb-2008 01:04

I am having similar problems myself, but only on the PC, not on my Notebook, connected via a DLink router

kdn

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#107940 1-Feb-2008 10:42

what DNS server are you guys using??

Flamer.

truantsailor

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#107993 1-Feb-2008 15:24

I'm using the Paradise ones given to me way back.
nameserver 203.96.152.12
nameserver 203.96.152.4

Nameserver should not affect the network interface though....

shrub

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#108333 3-Feb-2008 18:11

I getting the same problem when gaming about every 10-15min i get dropped from servers and MSN/Vent sign out then it will come back up within 1 min real frustrating has been happening since 2nd feb around 6pm I havent called the help desk cos ill just get the usual reply that its my router causing any problem.

203.96.152.4
203.96.152.12

lchiu7

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#108344 3-Feb-2008 19:11

Still happening to me 5-6 times an hour. Not the router since it has only started recently

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BarTender

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#108357 3-Feb-2008 19:54

I have had it a bit today as well... However I do agree that it may be a DNS Server issue instead of a internet access issue, as I have always been able to ping IP's.. but the DNS server seems to be a bit flakey in responding... try some other DNS servers like the Xtra / other NZ ISP's ones.. see if they work any better.... in fact I just got affected by one trying to post this :(...

DNS was fine so I am talking rubbish :(

shrub

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#108504 4-Feb-2008 15:33

tripple post ftw and i think it was the dns server i changed mine to
203.96.157.4
204.96.157.12
seems to be working fine now

rattler

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#108509 4-Feb-2008 16:40

Im having the same issues.. time to go home and change the DNS servers as well i think..

lchiu7

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#108549 4-Feb-2008 19:15

shrub: tripple post ftw and i think it was the dns server i changed mine to
203.96.157.4
204.96.157.12
seems to be working fine now

They don't work for me. I always used 203.96.152.2 (12) and they ping okay

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truantsailor

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#108569 4-Feb-2008 22:14

dig @203.96.157.4 www.telstraclear.co.nz

; <<>> DiG 9.4.1-P1 <<>> @203.96.157.4 www.telstraclear.co.nz
; (1 server found)
;; global options: printcmd
;; connection timed out; no servers could be reached

Can't ping these .157.x addresses - can ping the ones I listed above.

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geoffwnz

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#108834 6-Feb-2008 07:47

Hmmm, good to know that it's not just me experiencing this problem.
Has been ever since I installed a wireless router. Initially had a Netgear one but sent it back because of this problem.
Now have a D-Link DI-624 and it's doing the same thing.

The outages affect all three pcs in the house. 2 connected by cable to the router and one by wireless.
When it goes down, none can connect.

Seems to be something to do with the router not playing nice with the cable modem.

It's completely frustrating.

I have found that it's definitely not the router going offline, as I can be logged in to the router when it happens and can still change pages in the settings.

Tempted to rearrange the setup so that the modem goes to the PC, the a 2nd network card is connected to the router and share the connection that way.
Always used to work that way with a standard hub or crossover cable connection to the house network.

Anyone else got any bright ideas??

Cheers
Geoff

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lchiu7

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#108837 6-Feb-2008 08:48

There has been some talk on this thread about DNS problems. I use the DNS addresses originally supplied by TCL. But some interesting info. I have a PS3 connected to the network and occasionally it drops off the Internet also and the PS3 pops up an error message saying lost network, some hex code and then notes This is a DNS error!

I am guessing if it were a DNS error most folks would be getting the problem. Could it be isolated to a node or something (unlikely though). I am in Khandallah

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

geoffwnz

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#108846 6-Feb-2008 09:18

lchiu7: There has been some talk on this thread about DNS problems. I use the DNS addresses originally supplied by TCL. But some interesting info. I have a PS3 connected to the network and occasionally it drops off the Internet also and the PS3 pops up an error message saying lost network, some hex code and then notes This is a DNS error!

I am guessing if it were a DNS error most folks would be getting the problem. Could it be isolated to a node or something (unlikely though). I am in Khandallah

I'm in Lower Hutt, so unlikely that it's one node only.
It's been a problem for over a year now.

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Spyware

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#108862 6-Feb-2008 11:40

Certain routers, certainly Dlinks, can't cope with the high levels of ARP traffic on the network. Edimax routers are fine as I have done some experiments after having a problem with a Dlink 804HV and 824VUP+ in Christchurch. There is at least one thread on Geekzone identifying this issue.

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