modem arrived late last week in plenty of time...appointment am on 21st December.
all arranged to have the technician arrive this morning, install the modem and complete the necessary work at home.
advised that we had to be at home and cautioned that a missed appointment may result in charges....
technician will call at least 30 mins before arrival....
all set but...........noon...............nothing.............no calls .....no emails................zero.....
waited a while and called the help line.....
a patient young lady in the Philippines tried calling someone in the technical installation department....
she was told all had been activated and was ready for use.......
well that was a surprise to me ...i can tell you....
VDSL installation without a modem...............miracles can obviously still happen at VF
when i explained to her that the modem is still in the box, the landline I am calling on is my "old" line........BUT.......my adsl link was down!!
she returned to the installation gurus and then said that the agent had not flagged an upgrade to VDSL..............but an ADSL upgrade to ADSL.....
in the meantime I get an email stating
Activated Services
Your service is now active and able to be used. You'll receive your welcome pack from us in the mail in the next couple of days. This contains lots of useful information to let you know how to use your new Vodafone services, so you can do more of what you want.
to add insult to injury......I get a text 2 hours later repeating the "you are good to go" message.....
my response after wasting a whole day (which potentially cost me about 5 times the value of the modem).........I replied
fix it by Tuesday or loose my account......
piss-up and brewery come to mind
sorry rant over
disappointed of Rangiora
