Vodafone to upgrade mobile systems during holiday period – Prepay customers encouraged to Top Up early

Early next year (from 10pm Friday 8th January to 10am Sunday 10th January 2016), Vodafone will be upgrading our mobile billing platform to improve Vodafone’s mobile billing, payment and account services, streamlining the experience for customers.

This is a necessary upgrade and has been scheduled for a period that is expected to have minimal impact on mobile customers. There’s never a great time for back-end services to be down, but the summer holidays are the best opportunity we have to conduct this work.

During the upgrade period, customers will still be able to send and receive calls, TXT and voice messages.

The following services will be affected:

 

• Credit card Top Ups;
• Check their balance via TXT;
• Change mobile plans;
• Move from Prepay to an On Account plan;
• Transfer their number to a new SIM card;
• Purchase Prepay Add-Ons; and
• My Vodafone (App and Desktop).

We encourage all customers to check their account status before Friday 8 January 2016 and conduct any transactions as early as possible. This includes purchasing Top Ups or data bundles and paying invoices.

Customers who have put in place an automatic Top Up that is scheduled to occur during this period will receive a message advising them to Top Up early.

To ensure as many Vodafone customers as possible are aware of the upgrade, and the reduced services available to them, information will be posted on the following channels before and during the upgrade period:

 

• Facebook;
• Vodafone website;
• Vodafone Community;
• Phone messaging on 777 and 888; and
• My Vodafone (App and Desktop).

We apologise for any disruption this upgrade may cause to customers.