[WXC/VFX] Recorded Message before answering the phone

Forums › Vodafone New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Recorded Message before answering the phone

manhinli

2483 posts

Uber Geek

Trusted

#18935 30-Jan-2008 13:37

I was wondering if there is some way to put a recorded message that plays at the start of each call before it is then sent to me. Kind of like the starting 'welcome and a operator will be with you shortly' message before you get the normal dial tone (and wait for the operator).

Find me on Twitter!

I posted 1, 2 x 10^3 times!

Lenovo

Affiliate link

Affiliate link: Find your next Lenovo laptop, desktop, workstation or tablet now.

tonyhughes

Hawkes Bay
8476 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#107545 30-Jan-2008 14:21

Asterisk will do this for you (Yes I know... a bulldozer approach to inserting a push pin, but hey....)

manhinli

2483 posts

Uber Geek

Trusted

#107546 30-Jan-2008 14:24

Wow... what can't it do?

Find me on Twitter!

I posted 1, 2 x 10^3 times!

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#107552 30-Jan-2008 15:11

manhinli: Wow... what can't it do?

Keep the girlfriend / wife happy when you're spending all your time playing with it!

coffeebaron

5923 posts

Uber Geek

Trusted

Lifetime subscriber

#107614 30-Jan-2008 20:00

There may be a few options to do something like this when the advanced features are released. The closed option at this stage is to have two VFX numbers. Have the first VFX number always send calls straight to voicemail. Have some message... welcome to such & such, bla bla etc... press 0 now to be transferred to an operator. You then set the feature to divert to your 2nd VFX number using the voicemail "press 0" option found in your VFX web-portal.

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

manhinli

2483 posts

Uber Geek

Trusted

#107616 30-Jan-2008 20:02

Now that's more like a help desk scenario.

I would actually like just having a message and without the button pressing, but that's a darn good idea too.

Find me on Twitter!

I posted 1, 2 x 10^3 times!

mckenndk

907 posts

Ultimate Geek

#107645 30-Jan-2008 22:18

We use a program called Genesys that plays the "welcome to *** you are talking to ***" and the individuals record the message themselves.

looks after the press 1 for this press 2 for this as well

Might be more of a big business package I guess,
The helpdesk is not allowded this option what is annoying

Something goes wrong with it at least once a week anyway.

Dion