[WXC/VFX] Recorded Message before answering the phone

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Recorded Message before answering the phone

manhinli

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#18935 30-Jan-2008 13:37

I was wondering if there is some way to put a recorded message that plays at the start of each call before it is then sent to me. Kind of like the starting 'welcome and a operator will be with you shortly' message before you get the normal dial tone (and wait for the operator).

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tonyhughes

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#107545 30-Jan-2008 14:21

Asterisk will do this for you (Yes I know... a bulldozer approach to inserting a push pin, but hey....)

manhinli

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#107546 30-Jan-2008 14:24

Wow... what can't it do?

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sbiddle

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#107552 30-Jan-2008 15:11

manhinli: Wow... what can't it do?

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coffeebaron

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#107614 30-Jan-2008 20:00

There may be a few options to do something like this when the advanced features are released. The closed option at this stage is to have two VFX numbers. Have the first VFX number always send calls straight to voicemail. Have some message... welcome to such & such, bla bla etc... press 0 now to be transferred to an operator. You then set the feature to divert to your 2nd VFX number using the voicemail "press 0" option found in your VFX web-portal.

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manhinli

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#107616 30-Jan-2008 20:02

Now that's more like a help desk scenario.

I would actually like just having a message and without the button pressing, but that's a darn good idea too.

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mckenndk

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#107645 30-Jan-2008 22:18

We use a program called Genesys that plays the "welcome to *** you are talking to ***" and the individuals record the message themselves.

looks after the press 1 for this press 2 for this as well

Might be more of a big business package I guess,
The helpdesk is not allowded this option what is annoying

Something goes wrong with it at least once a week anyway.

Dion