Vodafone TV - Interface very laggy

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rjbathgate

65 posts

Master Geek
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#189569 5-Jan-2016 08:32

Hey

We've just switched to Fibre, and part of the sell from Vodafone was moving to Vodafone TV (inc. Sky channels).

But I'm finding the interface itself on the VF box is tremendously slow - there is maybe a 1+ second lag between remote button press and actual action on the interface. It's a massive pain when trying to scroll through the menus etc.

The original Sky+ box was lightning compared to this.

We received the VF Box just last month and I'm pretty sure the firmware is up to date.

Anyone else experiencing this issue? If it's just me, then I'll give VF a word - if it's the same for everyone, then I'm tempted to can VF TV and go back to the original Sky box.

On that topic, anyone know if we'd get the same On Demand upgrades which Sky are currently rolling out, into a VF Sky TV box?

Thanks
Rob

MikeB4

MikeB4
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#1461289 5-Jan-2016 08:35

The latest firmware makes next to no difference to the responsiveness of the box. It's a live with situation.

Here is a crazy notion, lets give peace a chance.

rjbathgate

65 posts

Master Geek
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#1461291 5-Jan-2016 08:36

MikeB4: It's a live with situation.

So... it's not just my box, but VF TV is generally laggy for everyone?

MikeB4

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#1461292 5-Jan-2016 08:39

rjbathgate:
MikeB4: It's a live with situation.

So... it's not just my box, but VF TV is generally laggy for everyone?

Yep, not much you can do. Power cycle at least weekly sometimes helps.

Here is a crazy notion, lets give peace a chance.

rjbathgate

65 posts

Master Geek
+1 received by user: 2

#1461295 5-Jan-2016 08:43

MikeB4:
rjbathgate:
MikeB4: It's a live with situation.

So... it's not just my box, but VF TV is generally laggy for everyone?

Yep, not much you can do. Power cycle at least weekly sometimes helps.

Awesome..... and I doubt VF will honour a request to switch back.

Thanks for the heads up

MikeB4

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#1461301 5-Jan-2016 09:11

rjbathgate:
MikeB4:
rjbathgate:
MikeB4: It's a live with situation.

So... it's not just my box, but VF TV is generally laggy for everyone?

Yep, not much you can do. Power cycle at least weekly sometimes helps.

Awesome..... and I doubt VF will honour a request to switch back.

Thanks for the heads up

To ensure you do have the latest firmware you could try the following three fingered reset but it's an awkward sucker to do ...

Unplug the power to the set top box.
Wait 20 seconds
Hold the “power” button, “up” button, and the “ok” button on the front of the set top box (not remote). While holding the three buttons, plug the power back into the set top box. Continue holding until you see a green play light on the front, then you can let go.
After 5 minutes the PVR will be back in an operational state.

Here is a crazy notion, lets give peace a chance.

rjbathgate

65 posts

Master Geek
+1 received by user: 2

#1461304 5-Jan-2016 09:13

Thanks will give it a go when I'm infront of it a bit later.

What is the latest firmware version so I can check?

Thanks

Mighty Ape

Shop now at Mighty Ape (affiliate link).

MikeB4

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#1461306 5-Jan-2016 09:20

rjbathgate: Thanks will give it a go when I'm infront of it a bit later.

What is the latest firmware version so I can check?

Thanks

from memory its something like ....15.3
The three fingered reset forces the latest firmware onto the machine

Here is a crazy notion, lets give peace a chance.

Retiree13

7 posts

Wannabe Geek

#1462596 6-Jan-2016 19:39

This STB is terrible. The Vodafone Customer Zome forums are full of complaints and groups are taking action via various means against Vodafone, who know they have a faulty product and are continuing to promote and sell it. Yes, the remote is laggy. Software updates make no difference. Three finger resets and reboots ( the advice given by the phone call centre staff) don't work either. The worst fault though is failure to playback a recorded movie without 'looping' - the movie jumps to the end of the recording, usually at least three times. You then have to go back to the beginning, fast forward to just past the place where it jumped and play until it jumps again. Etc etc. it's particularly bad on Rialto. Call Centre staff claim to know nothing about the problem - try a reset, reboot they suggest. It fails. The Vodafone Customer Zone online forum is full of complaints, but the techs supposedly helping on this forum ignore this topic. Basically, they don't know how to fix it. The problem has been known for over a year. I understand the technology was developed in Ireland. CEOs of Vodafone have been contacted recently and a customer is waiting to hear from them soon, threatening a media campaign if there is no resolution. Consumer Institute are also said to be requesting action. Under the Consumer Guarantees Act Vodafone are selling a product that is unfit for purpose. Apparently Sky are launching a fibre capable box soon, maybe this is what we need to ask for as fibre has benefits the satellite boxes don't have. See community.vodafone.co.nz