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amiga500

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#19040 2-Feb-2008 20:02
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Hi,

Since 23 Jan I have been unable to connect to Sky Mobile TV channels.   I'm using Nokia 6234 & am wondering if other people with
Nokia & maybe other brands are having same problem.    I have had the service for about 5 months & mostly it worked well.
Since 23 Jan when I try to connect I see 'Loading CNN' instead of seeing 'Loading Sky_8.sdp'  then 'No response' which makes me think Vodaphone have changed their software in some way.   It's almost like it's a broken web page link.    Sometimes I see 'we cannot recognise your number etc etc' when I push the back button.   However, the rest of Vodaphone Live works for me.   I am still able to download music tracks etc.

Needless to say I have contacted Vodaphone 777 several times.   The CSRs have been very polite but will only say that this problem is under 'investigation & diagnosis'.    After a week they have at least given me a week's credit.    The CSRs have suggested I try my sim card in another 3G phone. (which I don't have access to anyway) or phoning Nokia NZ which I prob. will do.

Last weekend I visited two My Mobile shops and the very helpful staff confirmed for me that it was not just my Nokia having this problem.   One guy used his slider phone a Nokia 6288? and got the same 'no response' error message I get.    The lady at the other My Mobile Shop said she'd had another Nokia owner with the identical problem to mine.    Interestingly, she was still able to connect to sky mobile tv using her personal phone make /model unknown.    So it seems that the problem may be with some or all Nokia models and maybe other phones.

As I'm not holding my breath waiting for Vodaphone to contact me I'm going to visit a couple more My Mobile shops & ask the staff if they can get onto Sky Mobile TV with their Nokia or other phones.

So, if anyone can throw some light onto this I'd be grateful.

Thanks!

Amiga


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johnr
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  #108202 2-Feb-2008 20:06
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I have a Nokia E90 will test that soon and get back!

Have you checked your Nokia 6234 has the latest handset software from www.nokia.com you can update the device online if you have the data cable!

John

johnr
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  #108203 2-Feb-2008 20:14
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Ok MTV worked fine!

amiga500

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  #108204 2-Feb-2008 20:16
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Thanks John for very speedy reply & glad your's still works!    Unfortunately, I don't have the data cable only the SD micro cards and bluetooth dongle etc.   So, I watch this forum & call Nokia NZ next week I think.  
Cheers & thanks again.



johnr
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  #108205 2-Feb-2008 20:20
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Type *#0000# into your handset this will confrim what software your handset is using!

Not sure of the latest software for the 6234 this should be on the Nokia website

My Nokia E90 had no issue streaming MTV from Vodafone Live!

amiga500

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  #108208 2-Feb-2008 20:28
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It comes up with v05.10
21.12.06
RM 123

So, I'll check the website to see if there's a newer version available and see if that fixes the problem.

johnr
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  #108218 2-Feb-2008 21:42
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That is not the latest there have been a number of software releases since that version.

SpiderNZ
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  #108428 4-Feb-2008 10:39
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amiga500: It comes up with v05.10
21.12.06
RM 123

So, I'll check the website to see if there's a newer version available and see if that fixes the problem.


Mine's a 6288 with version v6.10 (the latest according to the Nokia site) and I too cannot connect to Mobile TV.

Nothing on the Vodafone site about any issues with Mobile TV



amiga500

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  #108491 4-Feb-2008 14:15
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I called into a My Mobile shop today & they confirm that they have had several customers with same problem as us.
The one thing in common is that all these people had *pre-pay* phones.    They confirm that Nokia 6234 pre-pay don't work while 6234 phones on accounts can still access Sky Mobile TV.

Vodaphone CSR say that the issue is now has a 'master ticket',  is a very high priority,and say something about the Sky TV mobile channel contractor is dealing with the issue.    Sounds like buck passing to me.    If it's an issue with Sky TV, how come people with accounts can still access the channels just fine.    Tomorrow I'll be phoning asking for another weeks's credit as by then it will be 14 days this b.s. has gone on....

SpiderNZ
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#108611 5-Feb-2008 09:01
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amiga500: I called into a My Mobile shop today & they confirm that they have had several customers with same problem as us.
The one thing in common is that all these people had *pre-pay* phones. They confirm that Nokia 6234 pre-pay don't work while 6234 phones on accounts can still access Sky Mobile TV.

Vodaphone CSR say that the issue is now has a 'master ticket', is a very high priority,and say something about the Sky TV mobile channel contractor is dealing with the issue. Sounds like buck passing to me. If it's an issue with Sky TV, how come people with accounts can still access the channels just fine. Tomorrow I'll be phoning asking for another weeks's credit as by then it will be 14 days this b.s. has gone on....


I'm still waiting for them to call me back, oh well, I guess if you tell the customer 3 - 5 business days they'll call on the 6th(?)

Frown

SpiderNZ
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  #108641 5-Feb-2008 11:39
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amiga500: I called into a My Mobile shop today & they confirm that they have had several customers with same problem as us.
The one thing in common is that all these people had *pre-pay* phones. They confirm that Nokia 6234 pre-pay don't work while 6234 phones on accounts can still access Sky Mobile TV.

Vodaphone CSR say that the issue is now has a 'master ticket', is a very high priority,and say something about the Sky TV mobile channel contractor is dealing with the issue. Sounds like buck passing to me. If it's an issue with Sky TV, how come people with accounts can still access the channels just fine. Tomorrow I'll be phoning asking for another weeks's credit as by then it will be 14 days this b.s. has gone on....


Just had a chat with a CSR, apperently the problem is limited to pre-pay customers. What is interesting is that a majority of eople at Vodafone and most mobile shops were not aware that Mobile TV was accessible on pre-paid plans.


amiga500

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  #108781 5-Feb-2008 20:55
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I'm wondering if their capacity to deliver mobile tv is limited so pre-pay customers are being booted off while they add extra capacity.
Maybe Vodaphone will be canning the whole service.    It's turning into an Xtra Go Large fiasco for them.

johnr
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#108786 5-Feb-2008 21:13
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amiga500: I'm wondering if their capacity to deliver mobile tv is limited so pre-pay customers are being booted off while they add extra capacity.
Maybe Vodaphone will be canning the whole service. It's turning into an Xtra Go Large fiasco for them.


Please tell me you are kidding!

Simple answer get SIM put in non-nokia handset and see what happens!! its not rocket science.

SpiderNZ
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#108832 6-Feb-2008 06:45
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johnr:
amiga500: I'm wondering if their capacity to deliver mobile tv is limited so pre-pay customers are being booted off while they add extra capacity.
Maybe Vodaphone will be canning the whole service. It's turning into an Xtra Go Large fiasco for them.


Please tell me you are kidding!

Simple answer get SIM put in non-nokia handset and see what happens!! its not rocket science.


UndecidedSimple? And I suppose you have a 3G phone to lend me so I can check out your "Simple answer"??


johnr
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  #108838 6-Feb-2008 08:51
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I have just tested sky mobile TV on a motorola V6xx with a prepay SIM and it worked fine!!


johnr
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  #108840 6-Feb-2008 08:56
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SpiderNZ:
johnr:
amiga500: I'm wondering if their capacity to deliver mobile tv is limited so pre-pay customers are being booted off while they add extra capacity.
Maybe Vodaphone will be canning the whole service. It's turning into an Xtra Go Large fiasco for them.


Please tell me you are kidding!

Simple answer get SIM put in non-nokia handset and see what happens!! its not rocket science.


UndecidedSimple? And I suppose you have a 3G phone to lend me so I can check out your "Simple answer"??



Yes I do you are more than welcome to come borrow more than 1 for testing!

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