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7 posts

Wannabe Geek


Topic # 190637 7-Jan-2016 10:45
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We upgraded to fibre two months ago. We were longstanding customers of Vodafone and also of Sky so thought the Vodafone TV package was a good deal. BIG Mistake! The fibre STB provided to replace our satellite MySky box (which worked fine) is terrible. The Vodafone Customer Zome forums are full of complaints and groups are taking action via various means against Vodafone, who know they have a faulty product and are continuing to promote and sell it. Yes, the remote is laggy. Software updates make no difference. Three finger resets and reboots ( the advice given by the phone call centre staff) don't work either. The worst fault though is failure to playback a recorded movie without 'looping' - the movie jumps to the end of the recording, usually at least three times. You then have to go back to the beginning, fast forward to just past the place where it jumped and play until it jumps again. Etc etc. it's particularly bad on Rialto. Call Centre staff claim to know nothing about the problem - try a reset, reboot they suggest. It fails. The Vodafone Customer Zone online forum is full of complaints, but the techs supposedly helping on this forum ignore this topic. Basically, they don't know how to fix it. The problem has been known for over a year. I understand the technology was developed in Ireland. CEOs of Vodafone have been contacted recently and a customer with whom I have been in contact is waiting to hear from them soon, threatening a media campaign if there is no resolution. Consumer Institute are also said to be requesting action. Under the Consumer Guarantees Act Vodafone are selling a product that is unfit for purpose. Apparently Sky are launching a fibre capable box soon, maybe this is what we need to ask for as fibre has benefits the satellite boxes don't have. See community.vodafone.co.nz
If anyone else is really angry about this deplorable product and lack of service by Vodafone and want to do something about it collectively, please respond to this message. Vodafone do not know how to fix it. Either we get MySky back ( which is not the new technology we were promised) or we get the new fibre capable Sky STB when it is available. We still demand the discounts promised in the Vodafone contract. Meanwhile, take my advice - choose a different ISP and stick with MySky.

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238 posts

Master Geek
+1 received by user: 8


  Reply # 1467784 11-Jan-2016 16:53
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I have/still had/have problems with my cable Vodafone TV ever since I got it.

 

 

 

The latest is the worst so far yet in that 80% of my saved programs on it have disappeared. It went from about 15% to 92% available over night with no input from us. I thought that maybe it had just lost its file locations temporally so I turned it off for a couple of hours but no luck. I thought it might have been a date thing but there is still some 2014 programs on it.

 

 

 

I have consistent problems with the terrible audio in that I get a broken and disjointed audio randomly on the live transmission, which doesn’t appear to be on it when I play it back the recorded session. It freezes during playback if I try to fast forward or rewind it and sometimes crashes completely.

 

 

 

I very reluctantly got rid of My Sky and went to Vodafone TV with some hesitation, because of all of the historical well documented issues with the Vodafone box when it was introduced by Telstra Clear as the T-box some time ago. Unfortunately I believed Vodafone when they told me that the issues were all in the past and the T-box was now working as it should be and all of the previous issues had been resolved.

 

 

 

If it wasn’t for the huge price difference I would have shifted back to My sky some time ago.

Cheers Paul.

714 posts

Ultimate Geek
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  Reply # 1467791 11-Jan-2016 17:00
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kiwipawl: I have/still had/have problems with my cable Vodafone TV ever since I got it.   The latest is the worst so far yet in that 80% of my saved programs on it have disappeared. It went from about 15% to 92% available over night with no input from us. ...


Hi Paul

That doesn't sound right, please get in touch with our tech support people to look into it. Of course if there's an issue with the decoder like with the hard drive for example the decoder may need to be replaced.

Cheers

Dylan

 
 
 
 


218 posts

Master Geek
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  Reply # 1500155 26-Feb-2016 20:17
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We have had a T-Box for about three years, and are reasonably happy with it. Every six to eight weeks something happens that needs a power cycle. Had to do a three finger reset once. Hardly earth shattering stuff.
Interestingly, when many on these forums were experiencing major Internet issues on Vodafone Cable, we had no trouble with that either.

Anyone else like to comment on Vodafone TV over fibre? A friend of mine is considering it.

Steve

1352 posts

Uber Geek
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  Reply # 1500183 26-Feb-2016 21:22
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My mother (64), has VF Fibre TV. Shes a prolific recorder and when she watches recorded content will stop during its advert break and watch whatever she was watching live and then on that advert break go back to the recorded content and is fast forwarding a lot.....it can drive you crazy watching her do this. 

 

In the past 6 months, she has only had to power cycle it at the wall outlet twice due to 'freezing up' issues. Apart from that she hasn't complained to me about any other issues. 

 

Running VF fibre via Enable network and she doesn't have PC or any other devices on the network apart from a security system. I do have a Unifi AP on the celing incase I/friends/family need WIFI when visiting etc. 

 

 

 

 


218 posts

Master Geek
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  Reply # 1500185 26-Feb-2016 21:30
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Goosey:

My mother (64), has VF Fibre TV. Shes a prolific recorder and when she watches recorded content will stop during its advert break and watch whatever she was watching live and then on that advert break go back to the recorded content and is fast forwarding a lot.....it can drive you crazy watching her do this.


That would go down well in a synopsis in the Fringe Festival programme!
Good to hear the hardware works for her too!
Thanks. Steve

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