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dolsen

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#19080 4-Feb-2008 16:01
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Hi All. I want to set up the Fusion service at the address of where we are about to move in to.
 

Now, on the fusion application form there is a shaded area titled Current Line Provider Details with (Line Rental - exact details required). At the moment, there is a phone line into the house. It was active up until about a week ago. There is currently no line rental associated to that physical line. My question is, do I just leave the provider, name on account and acct number fields blank, and, just populate the physical address details, or is there some other way of letting them know the exact details of the line. I am unable to source the acct number that was previously associated with that physical line (and, that phone number has been moved to a different address, so, it would be misleading anyway).

I don't want to have to get the phone line connected with Telecom just so I can have it transferred.


It will be a couple of days before I can send off the application anyway as I haven't received my wrtp54g anyway so can't supply the mac address yet (unless I get the ball rolling and supply the mac address of the device later?).

Asking here in case other people have been through this so I can reduce the load on the CSR's who seem to be under quite a bit of load at the moment (ok, it's so that I don't have to sit in the queue for another 25 minutes to talk to a CSR, but, it also has that effect).

Cheers,
Daniel.


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Wendy
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  #108514 4-Feb-2008 16:55
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Hi Daniel,

If there's currently nothing on the line just leave the line provider details blank or even just write on the form that it's a new connection. 

We usually only need the line provider details if we're churning a current connection, having no services on the line makes it a lot easier for us when it comes to a new connection because it's more likely a new connection will go to the right place (it gets confusing when customers have multiple lines/services going into a place with no phone numbers!)

The main thing is that the address is accurate with a new connection, as long as that's right then there should be no issues :)

Thanks,

Wendy

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