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geoffwnz

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#191380 2-Feb-2016 17:08
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This seems to be worse than the krapi cable issue. I don't have slow down's, I just get complete disconnection. Most commonly noticed in the evenings, and lately on hot days. Don't know if this should cause an issue but the correlation is definitely noticeable.
Fault logged in early January. Tech visited bit couldn't find any fault inside the house or as far as the box on the outside of the house. Said something about requesting a truck to look at the pole but I don't know if one ever turned up.
Reopened the job again yesterday after a few more calls. Came home to yet another collection of flashing lights and lack of connection. Called up to add this info to the job. CSR wasn't overly interested until I explained that I wanted the extra info noted to add to my case.
This is getting highly frustrating now. I pay for a service, I expect it to work. If it doesn't work, I expect the problem to be located and worked on until resolved. Is this unrealistic?
It's probably harder to figure out when it worked for the tech last time, but given how long it takes to get a tech to actually turn up, it's not something you can plan in advance.




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Sideface
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  #1483765 2-Feb-2016 17:30
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Here is the classic cable congestion scenario (on a 100/10Mbps cable connection) :

 

from my 27 September 2015 post when things were at their worst ...

 


Latency:



Download speed:



Note the 9pm speed, which was unmeasurably low (zero)

 

 

 

Is this what is happening to you?

 

Do you have normal speeds and latency outside peak hours? In between drop-outs?

 

Where are you located?

 

 

 

EDIT:  I didn't get any "flashing lights"





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geoffwnz

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  #1483792 2-Feb-2016 18:27
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The flashing lights are because both modems (TV and internet) have dropped off the network. Can't do a speed test of any sort because I have no internet connection on which to do it. 2 hours now and no sign of it connecting.




geoffwnz

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  #1483793 2-Feb-2016 18:27
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Oh, located in Upper Hutt.






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  #1483794 2-Feb-2016 18:31
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Let me rephrase my earlier question - do you get "normal" speeds and latency when your cable connection is working?





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geoffwnz

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  #1483796 2-Feb-2016 18:34
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Sorry, missed that bit due to mobile interface.
Yep, speeds etc seem prefectly acceptable when it's connected.




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  #1483802 2-Feb-2016 18:50
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geoffwnz: Sorry, missed that bit due to mobile interface.
Yep, speeds etc seem perfectly acceptable when it's connected.

 

Then I agree with you absolutely that your problem is NOT web congestion.

 

With severe web congestion, the internet (terrible latency and speeds) and cable TV (pixelation and stuttering) become unusable, but the connection is maintained and the "online" light on the modem(s) stays on. And there is a predictable time pattern, as shown above. And speeds slow down over an hour or two before the connection becomes unusable.

 

If both modems switch off together, then it's unlikely to be a modem problem.

 

Sorry that I can't be more helpful.

 

Keep nagging Vodafone.





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geoffwnz

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  #1483811 2-Feb-2016 18:59
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That's useful at least. Means my thinking has been on the right track.
I could tolerate occasional slow down's as things still work. But with no connection at all I've got no internet, no gaming, no TV and I'm having to use my somewhat limited mobile data.
Given its been over a month since I first reported it, I think I'll be suggesting compensation might be in order.






johnr
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  #1483950 2-Feb-2016 22:05
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From reading this not related to peak time congestion but a fault on your connection

geoffwnz

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  #1483953 2-Feb-2016 22:09
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Agreed Johnr. Hence it's own topic. Was just trying to see if anyone else had had anything similar.




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