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425 posts

Ultimate Geek
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Topic # 191692 12-Feb-2016 16:02
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Hi Team

 

Would like to politely request assistance from one of the VF team with changing my plan from the current including phone line to naked.

 

The online option in MyVodafone is giving an internal 505 error and cannot be completed through that option.

 

I spoke with a rep from the retention team last Tuesday 2 Feb who confirmed it had been done, however i was billed this cycle for the phone line and its still active.

 

Today, i have been in a call with some interesting call center staff who keep putting me on hold going no where, the first two wanted to cancel my whole service and the 3rd could barley speak English.  

 

Any chance one of the team could assist or confirm the works order is in place and correct!?!

 

Happy to provide account # and details via PM

 

 

 

RB


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19282 posts

Uber Geek
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  Reply # 1491252 12-Feb-2016 16:05
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DM me the INFO I can check it out Monday

John

745 posts

Ultimate Geek
+1 received by user: 341

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  Reply # 1491253 12-Feb-2016 16:06
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alright, go on then. but quick because friday. :)


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  Reply # 1491256 12-Feb-2016 16:07
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DM Dylan :)



425 posts

Ultimate Geek
+1 received by user: 128


  Reply # 1491257 12-Feb-2016 16:08
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Will do johnr, appreciate the assistance.

 

Below is the error should it be of use.

 

 

 


745 posts

Ultimate Geek
+1 received by user: 341

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  Reply # 1491262 12-Feb-2016 16:33
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The asid (the identifier for your broadband service) wasn't showing on the account so it was erroring. When we tried to put the request through our system tried to reassign your services from us to us because that was missing, when the provisioning team then saw as a bit of nonsense and cancelled.

 


So, yeah, the asid is being added now, so that the phone service can be dropped.




425 posts

Ultimate Geek
+1 received by user: 128


  Reply # 1491275 12-Feb-2016 16:53
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Thanks Dylan, really appreciate the assistance 




425 posts

Ultimate Geek
+1 received by user: 128


  Reply # 1493206 16-Feb-2016 12:51
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All

 

Big Thank You to the vodafone team on GeekZone!

 

Dylan went above and beyond what i was expecting as a resolution, ending in a quick change over of the service and rectifying in an extremely timely manor something that i expected would need to run a longer course.

 

Cheers!!


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