Would like to politely request assistance from one of the VF team with changing my plan from the current including phone line to naked.
The online option in MyVodafone is giving an internal 505 error and cannot be completed through that option.
I spoke with a rep from the retention team last Tuesday 2 Feb who confirmed it had been done, however i was billed this cycle for the phone line and its still active.
Today, i have been in a call with some interesting call center staff who keep putting me on hold going no where, the first two wanted to cancel my whole service and the 3rd could barley speak English.
Any chance one of the team could assist or confirm the works order is in place and correct!?!
Happy to provide account # and details via PM