vodafone vdsl experiences in porirua / wellington

Forums › One New Zealand (including Vodafone, WxC, Farmside) › vodafone vdsl experiences in porirua / wellington

halatau

24 posts

Geek

#191758 15-Feb-2016 17:14

would like to hear peoples experiences with vodafone's vdsl service in porirua / wellington

truenet claims there speeds are great but would like to hear from a customer if this is true and how there customer service experience was as well

thanks

PeterReader

6012 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#1492739 15-Feb-2016 17:14

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

you have reset your modem and router
your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
your tests are always done on an ethernet connection to the router - do not use wireless for testing
you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

Your ISP and plan
Type of connection (ADSL, ADSL2, VDSL)
Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
Your general location (or street)
If you are rural or urban
If you know your connection is to an exchange, cabinet or conklin
If your connection is to a ULL or wholesale service
If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

These links are referral codes: Sharesies | Mighty Ape

AliExpress

Shop now on AliExpress (affiliate link).

johnr

19282 posts

Uber Geek
Inactive user

#1492759 15-Feb-2016 17:24

Speed will be dependent on a main factor out of retail ISP control and that is how long the copper run is from cabinet / exchange to your house

Ask a neighbor on each side of you if they are on VDSL and it will be similar

John

michaelmurfy

meow
13163 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#1492760 15-Feb-2016 17:25

Most of Porirua is covered by UFB - is your address covered? What does https://chorus.co.nz/maps say about you?

It is pretty much of a muchness with VDSL. It is dependant on your distance from the serving cabinet / exchange, your router etc. There is no real answer to your question.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

Jase2985

13406 posts

Uber Geek

ID Verified

Lifetime subscriber

#1492773 15-Feb-2016 17:47

halatau:

would like to hear peoples experiences with vodafone's vdsl service in porirua / wellington

truenet claims there speeds are great but would like to hear from a customer if this is true and how there customer service experience was as well

thanks

@halatau

when did truenet specify location in their stats?

as Michael said, usage may vary

NonprayingMantis

6434 posts

Uber Geek

#1492777 15-Feb-2016 17:56

Their VDSL will be about the same as everyone else's.
Truenet is interesting, but the differences in 'quality' between the ISPs is so small as to be immaterial compared to the margin of error inherent in smallish sample sizes.

As for customer service - check their Facebook page and see for yourself. What's the approx ratio of complaints to non-complaints? Do they respond well to complaints on their wall? That sort of thing.