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Topic # 191758 15-Feb-2016 17:14
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would like to hear peoples experiences with vodafone's vdsl service in porirua / wellington

 

truenet claims there speeds are great but would like to hear from a customer if this is true and how there customer service experience was as well

 

thanks


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  Reply # 1492739 15-Feb-2016 17:14
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 

If you are posting regarding DSL speeds please check that

 

  • you have reset your modem and router 
  • your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap 
  • your tests are always done on an ethernet connection to the router - do not use wireless for testing 
  • you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 

  • Your ISP and plan 
  • Type of connection (ADSL, ADSL2, VDSL) 
  • Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 
  • Your general location (or street) 
  • If you are rural or urban 
  • If you know your connection is to an exchange, cabinet or conklin 
  • If your connection is to a ULL or wholesale service 
  • If you have done an isolation test as per the link above 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 

I recommend you read these two blog posts:

 





I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1492759 15-Feb-2016 17:24
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Speed will be dependent on a main factor out of retail ISP control and that is how long the copper run is from cabinet / exchange to your house

Ask a neighbor on each side of you if they are on VDSL and it will be similar

John

 
 
 
 


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  Reply # 1492760 15-Feb-2016 17:25
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Most of Porirua is covered by UFB - is your address covered? What does https://chorus.co.nz/maps say about you?

 

It is pretty much of a muchness with VDSL. It is dependant on your distance from the serving cabinet / exchange, your router etc. There is no real answer to your question.





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  Reply # 1492773 15-Feb-2016 17:47
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halatau:

 

would like to hear peoples experiences with vodafone's vdsl service in porirua / wellington

 

truenet claims there speeds are great but would like to hear from a customer if this is true and how there customer service experience was as well

 

thanks

 

 

@halatau

 

when did truenet specify location in their stats?

 

as Michael said, usage may vary


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  Reply # 1492777 15-Feb-2016 17:56
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Their VDSL will be about the same as everyone else's.
Truenet is interesting, but the differences in 'quality' between the ISPs is so small as to be immaterial compared to the margin of error inherent in smallish sample sizes.

As for customer service - check their Facebook page and see for yourself. What's the approx ratio of complaints to non-complaints? Do they respond well to complaints on their wall? That sort of thing.

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