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Topic # 191769 16-Feb-2016 03:02
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Hi all

Have been having higher pings on 100/10 and 50/2 cable connection for some months. When I first moved to Wainuiomata there were no issues (moved 21 Feb 2015) we had 7 to 10ms pings to Wgtn VF server. We had a node outage around June I think it was and ever since then it's been around 30ms ping, even after I complained to VF and got moved to 100/10 speeds. I raised a fault with them after many frustrating phone calls and facebook interactions. After 2 months I got sent a letter saying its normal and operating within spec.
I did my own investigation and my neighbors get the same ping results (expected as they are on the same node).
Downloading seems OK as does browsing and streaming so I do not know if I have a legitimate case to argue. Download and upload speed seems generally OK and testing was performed with a direct cat6 connection to the Cisco device. Am considering requesting to use new Technicolor router but I am unsure how reliable it is and I doubt it will solve anything.
Basically looking for advice and whether the ping results are a legitimate concern. Others in other parts of Welly seem to get around 10ms pings to VFW Speedtest server.
Have tried to condense months of issues into this post so please let me know if I need to clarify anything. Not a device issue as other neighbors get same result.

Best regards,

Marcel (handle is my business name. I'm new here but have lurked).

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  Reply # 1492962 16-Feb-2016 06:47
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Hi @MarcelCeeITEE Can you post a trace route / pathping showing the latency

John

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  Reply # 1492991 16-Feb-2016 08:22
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Speedtest.net ping results can be incredibly inaccurate. What are real life ping results or traceroute results to some real world servers like?

 

 


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  Reply # 1493047 16-Feb-2016 09:42
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I can ping Australia in 35ms, it shouldn't be normal. I'm sure the guys here will try to track down the problem for you.





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  Reply # 1493174 16-Feb-2016 12:14
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Pings as follows:

PING google.co.nz (203.97.26.20) 56(84) bytes of data.
64 bytes from 203.97.26.20: icmp_seq=1 ttl=60 time=27.0 ms
64 bytes from 203.97.26.20: icmp_seq=2 ttl=60 time=25.6 ms
64 bytes from 203.97.26.20: icmp_seq=3 ttl=60 time=25.6 ms
64 bytes from 203.97.26.20: icmp_seq=4 ttl=60 time=25.9 ms
64 bytes from 203.97.26.20: icmp_seq=5 ttl=60 time=25.8 ms
64 bytes from 203.97.26.20: icmp_seq=6 ttl=60 time=26.4 ms
64 bytes from 203.97.26.20: icmp_seq=7 ttl=60 time=27.9 ms
64 bytes from 203.97.26.20: icmp_seq=8 ttl=60 time=25.4 ms
64 bytes from 203.97.26.20: icmp_seq=9 ttl=60 time=26.2 ms
64 bytes from 203.97.26.20: icmp_seq=10 ttl=60 time=26.6 ms
64 bytes from 203.97.26.20: icmp_seq=11 ttl=60 time=27.0 ms
64 bytes from 203.97.26.20: icmp_seq=12 ttl=60 time=29.7 ms
64 bytes from 203.97.26.20: icmp_seq=13 ttl=60 time=26.4 ms
64 bytes from 203.97.26.20: icmp_seq=14 ttl=60 time=26.1 ms
64 bytes from 203.97.26.20: icmp_seq=15 ttl=60 time=27.2 ms
64 bytes from 203.97.26.20: icmp_seq=16 ttl=60 time=26.7 ms


ping geekzone.co.nz
PING geekzone.co.nz (104.25.179.9) 56(84) bytes of data.
64 bytes from 104.25.179.9: icmp_seq=1 ttl=59 time=18.0 ms
64 bytes from 104.25.179.9: icmp_seq=2 ttl=59 time=17.3 ms
64 bytes from 104.25.179.9: icmp_seq=3 ttl=59 time=21.6 ms
64 bytes from 104.25.179.9: icmp_seq=4 ttl=59 time=16.9 ms
64 bytes from 104.25.179.9: icmp_seq=5 ttl=59 time=18.5 ms
64 bytes from 104.25.179.9: icmp_seq=6 ttl=59 time=28.8 ms
64 bytes from 104.25.179.9: icmp_seq=7 ttl=59 time=18.0 ms
64 bytes from 104.25.179.9: icmp_seq=8 ttl=59 time=32.8 ms
64 bytes from 104.25.179.9: icmp_seq=9 ttl=59 time=17.1 ms
64 bytes from 104.25.179.9: icmp_seq=10 ttl=59 time=17.9 ms
64 bytes from 104.25.179.9: icmp_seq=11 ttl=59 time=24.3 ms
64 bytes from 104.25.179.9: icmp_seq=12 ttl=59 time=17.2 ms
64 bytes from 104.25.179.9: icmp_seq=13 ttl=59 time=18.0 ms
64 bytes from 104.25.179.9: icmp_seq=14 ttl=59 time=18.8 ms
64 bytes from 104.25.179.9: icmp_seq=15 ttl=59 time=17.5 ms
64 bytes from 104.25.179.9: icmp_seq=16 ttl=59 time=18.3 ms

 

 

 

NG speedtest.net (216.146.46.11) 56(84) bytes of data.
64 bytes from redirector2.dynect.net (216.146.46.11): icmp_seq=1 ttl=54 time=142 ms
64 bytes from redirector2.dynect.net (216.146.46.11): icmp_seq=2 ttl=54 time=143 ms
64 bytes from redirector2.dynect.net (216.146.46.11): icmp_seq=3 ttl=54 time=142 ms
64 bytes from redirector2.dynect.net (216.146.46.11): icmp_seq=4 ttl=54 time=143 ms
64 bytes from redirector2.dynect.net (216.146.46.11): icmp_seq=5 ttl=54 time=143 ms
64 bytes from redirector2.dynect.net (216.146.46.11): icmp_seq=6 ttl=54 time=142 ms
64 bytes from redirector2.dynect.net (216.146.46.11): icmp_seq=7 ttl=54 time=143 ms
64 bytes from redirector2.dynect.net (216.146.46.11): icmp_seq=8 ttl=54 time=142 ms
64 bytes from redirector2.dynect.net (216.146.46.11): icmp_seq=9 ttl=54 time=142 ms

 

 

 

PING slashdot.org (216.34.181.45) 56(84) bytes of data.
64 bytes from slashdot.org (216.34.181.45): icmp_seq=1 ttl=241 time=206 ms
64 bytes from slashdot.org (216.34.181.45): icmp_seq=2 ttl=241 time=208 ms
64 bytes from slashdot.org (216.34.181.45): icmp_seq=3 ttl=241 time=208 ms
64 bytes from slashdot.org (216.34.181.45): icmp_seq=4 ttl=241 time=209 ms
64 bytes from slashdot.org (216.34.181.45): icmp_seq=5 ttl=241 time=207 ms
64 bytes from slashdot.org (216.34.181.45): icmp_seq=6 ttl=241 time=207 ms
64 bytes from slashdot.org (216.34.181.45): icmp_seq=7 ttl=241 time=207 ms
64 bytes from slashdot.org (216.34.181.45): icmp_seq=8 ttl=241 time=208 ms
64 bytes from slashdot.org (216.34.181.45): icmp_seq=9 ttl=241 time=208 ms
64 bytes from slashdot.org (216.34.181.45): icmp_seq=10 ttl=241 time=208 ms
64 bytes from slashdot.org (216.34.181.45): icmp_seq=11 ttl=241 time=207 ms
64 bytes from slashdot.org (216.34.181.45): icmp_seq=12 ttl=241 time=208 ms
64 bytes from slashdot.org (216.34.181.45): icmp_seq=13 ttl=241 time=208 ms
64 bytes from slashdot.org (216.34.181.45): icmp_seq=14 ttl=241 time=208 ms
64 bytes from slashdot.org (216.34.181.45): icmp_seq=15 ttl=241 time=208 ms
64 bytes from slashdot.org (216.34.181.45): icmp_seq=16 ttl=241 time=207 ms

 

 

 

Will have to do ping paths when I'm next in Windows but I can do a tracepath which is similar.
tracepath google.co.nz
1?: [LOCALHOST] pmtu 1500
1: gateway 0.530ms
1: gateway 0.542ms
2: no reply
3: 218.101.61.29 19.805ms asymm 4
4: 203.97.26.2 27.293ms asymm 5
5: no reply
6: no reply
7: no reply
8: no reply
9: no reply
10: no reply
11: no reply
12: no reply
13: no reply
14: no reply
15: no reply
16: no reply
17: no reply
18: no reply
19: no reply
20: no reply
21: no reply
22: no reply
23: no reply
24: no reply
25: no reply
26: no reply
27: no reply
28: no reply
29: no reply
30: no reply
Too many hops: pmtu 1500
Resume: pmtu 1500

 

tracepath geekzone.co.nz
1?: [LOCALHOST] pmtu 1500
1: gateway 0.519ms
1: gateway 0.559ms
2: no reply
3: 218.101.61.29 18.770ms asymm 4
4: 198.41.236.254 18.007ms
5: no reply
6: no reply
7: no reply
8: no reply
9: no reply
10: no reply
11: no reply
12: no reply
13: no reply
14: no reply
15: no reply
16: no reply
17: no reply
18: no reply
19: no reply
20: no reply
21: no reply
22: no reply
23: no reply
24: no reply
25: no reply
26: no reply
27: no reply
28: no reply
29: no reply
30: no reply
Too many hops: pmtu 1500
Resume: pmtu 1500

 

 

 

tracepath speedtest.net
1?: [LOCALHOST] pmtu 1500
1: gateway 0.635ms
1: gateway 0.539ms
2: no reply
3: 218.101.61.29 18.769ms asymm 4
4: ie2-g-0-0-0.telstraclear.net 18.737ms
5: ge-0-2-0-1.xcore1.acld.telstraclear.net 23.870ms
6: unknown.telstraglobal.net 19.633ms
7: i-0-0-1-1.1wlt-core01.bx.telstraglobal.net 152.013ms
8: i-0-0-0-3.eqla01.bi.telstraglobal.net 144.325ms
9: unknown.telstraglobal.net 148.058ms
10: if-6-20.tcore2.LVW-Los-Angeles.as6453.net 143.359ms asymm 13
11: if-2-2.tcore1.LVW-Los-Angeles.as6453.net 152.527ms
12: 66.110.59.22 149.390ms asymm 10
13: no reply
14: no reply
15: no reply
16: no reply
17: no reply
18: no reply
19: no reply
20: no reply
21: no reply
22: no reply
23: no reply
24: no reply
25: no reply
26: no reply
27: no reply
28: no reply
29: no reply
30: no reply
Too many hops: pmtu 1500
Resume: pmtu 1500

 

 

 

tracepath slashdot.org
1?: [LOCALHOST] pmtu 1500
1: gateway 0.543ms
1: gateway 0.526ms
2: no reply
3: 218.101.61.29 18.772ms asymm 4
4: ie2-g-0-0-0.telstraclear.net 18.298ms
5: ge-0-2-0-1.xcore1.acld.telstraclear.net 18.696ms
6: unknown.telstraglobal.net 21.920ms
7: i-0-0-1-0.1wlt-core01.bx.telstraglobal.net 153.616ms
8: i-0-1-0-0.eqnx-core01.bi.telstraglobal.net 162.702ms
9: i-0-5-0-5.eqnx03.bi.telstraglobal.net 157.287ms
10: no reply
11: 206.28.98.70 157.609ms asymm 13
12: cr2-te-0-5-0-1.sfo.savvis.net 158.872ms
13: cr1-te0-6-0-0.den.savvis.net 192.072ms asymm 12
14: 206.28.101.105 185.331ms asymm 12
15: 205.216.192.85 222.791ms asymm 13
16: 206.28.101.110 213.242ms asymm 12
17: hr4-xe-8-0-0.elkgrovech3.savvis.net 213.533ms asymm 12
18: das6-v3035.ch3.savvis.net 210.225ms asymm 13
19: 64.27.160.194 213.741ms asymm 14
20: slashdot.org 212.361ms reached
Resume: pmtu 1500 hops 20 back 15

 

 

 

 

 

 

Thanks,

 

 

 

Marcel


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  Reply # 1493177 16-Feb-2016 12:19
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What is the actual impact to the service?



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  Reply # 1493203 16-Feb-2016 12:49
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Seems to be congestion at night and this can sometimes affect gaming (lag).


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  Reply # 1493204 16-Feb-2016 12:49
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Here are roundtrip latency stats to the TrueNet Wellington server over the past month:

Click to see full size

 

(click to view)

The higher blue line is the average of 12 TrueNet volunteers in various Wellington suburbs.

The lower black line is my own connection at Island Bay.

Hope this helps  smile

 

 

 

EDIT:  My TrueNet pings closely match OOKLA pings to the VF Wellington server.





Sideface


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  Reply # 1493216 16-Feb-2016 13:10
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Ping trademe, it's hosted locally. Geekzone is hosted from a CDN out of Sydney.

 

ping trademe.co.nz

 

Pinging trademe.co.nz [202.162.72.2] with 32 bytes of data:
Reply from 202.162.72.2: bytes=32 time<1ms TTL=250

 

 





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  Reply # 1493280 16-Feb-2016 15:01
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timmmay:

 

Ping trademe, it's hosted locally. Geekzone is hosted from a CDN out of Sydney.

 

ping trademe.co.nz

 

Pinging trademe.co.nz [202.162.72.2] with 32 bytes of data:
Reply from 202.162.72.2: bytes=32 time<1ms TTL=250

 

 

Geekzone CDN is out of Auckland, has been for a few months now.





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  Reply # 1493291 16-Feb-2016 15:15
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I knew that... all my sites are on the same CDN. I get a solid 12ms on 2degrees fiber to gz.





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  Reply # 1493298 16-Feb-2016 15:26
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PING trademe.co.nz (202.162.72.2) 56(84) bytes of data.
64 bytes from www.trademe.co.nz (202.162.72.2): icmp_seq=1 ttl=249 time=25.7 ms
64 bytes from www.trademe.co.nz (202.162.72.2): icmp_seq=2 ttl=249 time=25.5 ms
64 bytes from www.trademe.co.nz (202.162.72.2): icmp_seq=3 ttl=249 time=26.0 ms
64 bytes from www.trademe.co.nz (202.162.72.2): icmp_seq=4 ttl=249 time=25.4 ms
64 bytes from www.trademe.co.nz (202.162.72.2): icmp_seq=5 ttl=249 time=25.9 ms
64 bytes from www.trademe.co.nz (202.162.72.2): icmp_seq=6 ttl=249 time=24.8 ms
64 bytes from www.trademe.co.nz (202.162.72.2): icmp_seq=7 ttl=249 time=25.0 ms
64 bytes from www.trademe.co.nz (202.162.72.2): icmp_seq=8 ttl=249 time=26.4 ms
64 bytes from www.trademe.co.nz (202.162.72.2): icmp_seq=9 ttl=249 time=24.8 ms
64 bytes from www.trademe.co.nz (202.162.72.2): icmp_seq=10 ttl=249 time=25.1 ms
64 bytes from www.trademe.co.nz (202.162.72.2): icmp_seq=11 ttl=249 time=27.2 ms

 

 

 

Matches speedtest test results roughly.

 

 

 

 

 

 

Sideface, is that graph customers that are on cable?




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  Reply # 1493325 16-Feb-2016 15:57
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JohnR, if I PM you my account number could you send a request to the right department to find out the name of the node that I am connected to?


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  Reply # 1493376 16-Feb-2016 18:04
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As above what is the actual impact to the service?

You can DM me your account number and I can do some checks but I don't think it's going to add any value also include any fault ticket numbers you have had opened

Thanks

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  Reply # 1493401 16-Feb-2016 19:26
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What effect is your ping having on your connection (outside of gaming)?


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  Reply # 1493410 16-Feb-2016 19:43
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A human can't notice the difference between 10ms and 30ms latency in online gaming. It is a pure placebo. Been proven time and time again.

 

Your connection is working as designed for a residential service.





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