$20 discount

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leo0787sx

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Topic # 191825 17-Feb-2016 16:13

When I joined Vodafone I was given a special offer on my iPhone 24 month contract, $20 discount per month.

I just looked back to when it started - December 2014 and it says every month since then:

$20 Exclusive Discount 13 Dec - 12 Jan 1 cr $17.39 etc. Why has my $20 discount been only $17.39? - I wondered if there was a logical reason or if anyone else has the same discount that maybe it is gst related or something?

Would I be right that Vodafone owe me 14 months x $2.61 making $36.54?

Thanks.

trig42

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Reply # 1494138 17-Feb-2016 16:14

4 people support this post

GST

dolsen

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Reply # 1494140 17-Feb-2016 16:16

Presumably, the discount is $20 inc gst and where you are looking are pre gst prices, which would be correct.

$17.39*1.15 = $20

leo0787sx

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Reply # 1494142 17-Feb-2016 16:23

Thought so, thank you guys saved me a hour on hold to Vodafone :)

johnr

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Reply # 1494145 17-Feb-2016 16:28

Hold times are not even close to 1 hour they are more like 30 seconds

leo0787sx

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Reply # 1494146 17-Feb-2016 16:32

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johnr: Hold times are not even close to 1 hour they are more like 30 seconds

Last time I called I left it on loud speaker with the on hold music and I managed to drive home, let the dogs out and start watching some TV before someone answered.

quickymart

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Reply # 1494156 17-Feb-2016 16:48

It would depend what time of the day you're calling. I doubt it's that quick all day, every day.

networkn

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Reply # 1494241 17-Feb-2016 19:05

leo0787sx:

johnr: Hold times are not even close to 1 hour they are more like 30 seconds

Last time I called I left it on loud speaker with the on hold music and I managed to drive home, let the dogs out and start watching some TV before someone answered.

I'd be interested to know how long ago that was? VF had a period of terrible phone response time, but to my knowledge and in my experience it's much improved in the past 2-3 months or longer.

By comparison Spark now has significant wait times, which is particularly annoying given some of the snarky comments made by some Spark employees here at the expensive of VF at the time.

johnr

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Reply # 1494251 17-Feb-2016 19:50

leo0787sx:
johnr: Hold times are not even close to 1 hour they are more like 30 seconds

Last time I called I left it on loud speaker with the on hold music and I managed to drive home, let the dogs out and start watching some TV before someone answered.

And how long ago was that ?

Sideface

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Reply # 1494253 17-Feb-2016 20:09

20+ minutes to answer yesterday afternoon - then got cut off 5 minutes into the conversation.

EDIT This was to report a fault.

Sideface

leo0787sx

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Reply # 1494255 17-Feb-2016 20:11

johnr:
leo0787sx:
johnr: Hold times are not even close to 1 hour they are more like 30 seconds

Last time I called I left it on loud speaker with the on hold music and I managed to drive home, let the dogs out and start watching some TV before someone answered.

And how long ago was that ?

Last week, to add it was the internet side not mobile.

johnr

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Reply # 1494289 17-Feb-2016 20:17

Call wait times are very short on average now, Unless something out of the norm has happened fixed / mobile