Roaming not working properly in Oz, driving me insane!

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kiwifidget

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#191969 22-Feb-2016 20:33

Surely it's not supposed to be this hard.

I cannot call or text any Oz number. My Oz cousin can text me but even if I use reply my texts don't go through.
All my outgoing calls get "your call cannot be connected".
My cousin can ring me but when I answer there is no sound, we cannot hear each other.

What is going wrong?

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johnr

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#1497411 22-Feb-2016 21:30

Are you using correct international format +61 dropping leading 0 ? Don't use 0061

You also don't mention if you are prepay or postpay or what network you are roaming on in OZ

John

kiwifidget

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#1497450 22-Feb-2016 22:11

Network says "vodafone au-vodafone nz".
I got my cousin to text me so I would have his number. It didn't come up with 61 in front of it.
My aunty's number I had before I left. I could ring her from nz but not now in Oz. Her number does have 61 in it.
Weird.

On the plus side my R216 is working a treat, at least I have geekzone!

Edit : I am on account.

I will try putting a 61 in my cousins number and see if that helps.

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johnr

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#1497516 23-Feb-2016 06:30

As above +61 if it's a AU mobile number and any NZ numbers should have +64 and drop the leading 0

tripp

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#1497517 23-Feb-2016 06:40

Also a good reason to always put the country code in your phone numbers when saving them, saves issues later :)

kiwifidget

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#1497642 23-Feb-2016 10:46

Putting the 61 in the cuzzies number has fixed him up.
Still can't ring aunty's though.

So when entering phone numbers, even local numbers, should you always put the country code in?
I had always thought if I rang a nz number when in NZ but with the country code in it, then I would be making an international call.

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tangerz

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#1497686 23-Feb-2016 11:05

kiwifidget: Putting the 61 in the cuzzies number has fixed him up.
Still can't ring aunty's though.

So when entering phone numbers, even local numbers, should you always put the country code in?
I had always thought if I rang a nz number when in NZ but with the country code in it, then I would be making an international call.

Adding the +64 doesn't make it a toll/international call, it just lets the network know which country the number you are dialing is in. All numbers stored on my mobile are entered as +6421xxxxxx, +6427xxxxxx etc for mobiles, or +649xxxxxxx, +644xxxxxxx etc for landlines. It means I have no problem when calling/texting from overseas.

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johnr

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#1497888 23-Feb-2016 15:12

kiwifidget: I had always thought if I rang a nz number when in NZ but with the country code in it, then I would be making an international call.

Why would you think that?

tangerz

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#1498031 23-Feb-2016 19:33

johnr:
kiwifidget: I had always thought if I rang a nz number when in NZ but with the country code in it, then I would be making an international call.

Why would you think that?

Didn't it used to be with landlines that if you put the 09 or 04 or whatever in front of a local number that it would be charged as a toll call? Maybe that is what caused confusion?

johnr

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#1498038 23-Feb-2016 19:42

tangerz:
johnr:
kiwifidget: I had always thought if I rang a nz number when in NZ but with the country code in it, then I would be making an international call.

Why would you think that?

Didn't it used to be with landlines that if you put the 09 or 04 or whatever in front of a local number that it would be charged as a toll call? Maybe that is what caused confusion?

Maybe on a billing platform that is not setup correct

kiwifidget

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#1498066 23-Feb-2016 20:09

Tanger is correct. I have always thought this and it would stem from days gone by, I am that old.

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johnr

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#1498089 23-Feb-2016 20:33

kiwifidget: Tanger is correct. I have always thought this and it would stem from days gone by, I am that old.

No worries best to save all numbers in the international format

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cisconz

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#1498091 23-Feb-2016 20:38

tangerz:

johnr:
kiwifidget: I had always thought if I rang a nz number when in NZ but with the country code in it, then I would be making an international call.

Why would you think that?

Didn't it used to be with landlines that if you put the 09 or 04 or whatever in front of a local number that it would be charged as a toll call? Maybe that is what caused confusion?

The old Telecom accounts used to itemize them, but not bill extra for them.

Hmmmm

hyperman

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#1498093 23-Feb-2016 20:39

maybe back in the day of NZPO ........ (yes I am showing my age)

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cisconz

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#1498261 24-Feb-2016 08:24

hyperman:

maybe back in the day of NZPO ........ (yes I am showing my age)

I Remember this from 2003 when I programmed speed dials to have the Area Code in a cordless phone so the name would show when they called me.
It was a real fright to the account holder as they thought they we being billed for each call.

Hmmmm