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Topic # 192296 5-Mar-2016 14:44
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Hi Vodafone employees,

 

I would like to add Sky Basic to my Vodafone TV for the next 3 months while I attempt to finally wean my darling daughters off Sky and on to on-demand.  After speaking with 4 different people (three of whom couldn't help, was in the wrong department or trying to get me to sign up to a new internet plan and have a technician replace the box), finally a CSR said I could add Sky Basic but that I would have to sign up to Sky for a minimum of 12 months and that there would be a $200 early cancellation charge.

 

I don't understand why this is necessary as an existing customer.  I have had internet and phone for 10 years.  I upgraded to T-Box/Vodafone TV around 3 years ago and at the time had Sky Basic - I know it's not a technology issue (certainly don't need a technician to come to the house) so why can't I add Sky Basic on a short term basis?  I can add or remove Movies, sport or SoHo at whim so why do I need to sign up to a 12 month contract when I'm already a Vodafone customer?  There is no additional cost to Vodafone, I already have the box and connections up and running, so why the tie in?

 

Many thanks in advance.





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  Reply # 1506504 5-Mar-2016 15:41
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<snip>  There is no additional cost to Vodafone, I already have the box and connections up and running, so why the tie in?

 

Typical Sky tactics.
Avoid.
We cancelled our VF Sky at the earliest opportunity. It felt good, and we saved lots of money smile

 

 

 

 





Sideface


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  Reply # 1506520 5-Mar-2016 16:35
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Well the insane thing is, if the offers on that thread in the Sky forum are still valid, you could get Sky to install a new additional box for free on a 6 month contract, paying the extra 3 months on that offer is cheaper than Vodafone's ETF for Sky Basic.




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  Reply # 1506592 5-Mar-2016 20:05
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nigelj:

Well the insane thing is, if the offers on that thread in the Sky forum are still valid, you could get Sky to install a new additional box for free on a 6 month contract, paying the extra 3 months on that offer is cheaper than Vodafone's ETF for Sky Basic.


I currently have Sky from Sky which I've cancelled from next weekend. I just want to have sky for a bit longer, but to keep the sky basic from sky, it will cost a minimum of $20 per month more than getting sky through Vodafone.

I may just have to keep Sky




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  Reply # 1506654 5-Mar-2016 23:07
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okay so have you tried to find the programs on the net your daughters are watching through some other provider? just out of interest.






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  Reply # 1506986 6-Mar-2016 16:54
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StarBlazer:

 

Hi Vodafone employees,

 

I would like to add Sky Basic to my Vodafone TV for the next 3 months while I attempt to finally wean my darling daughters off Sky and on to on-demand.  After speaking with 4 different people (three of whom couldn't help, was in the wrong department or trying to get me to sign up to a new internet plan and have a technician replace the box), finally a CSR said I could add Sky Basic but that I would have to sign up to Sky for a minimum of 12 months and that there would be a $200 early cancellation charge.

 

I don't understand why this is necessary as an existing customer.  I have had internet and phone for 10 years.  I upgraded to T-Box/Vodafone TV around 3 years ago and at the time had Sky Basic - I know it's not a technology issue (certainly don't need a technician to come to the house) so why can't I add Sky Basic on a short term basis?  I can add or remove Movies, sport or SoHo at whim so why do I need to sign up to a 12 month contract when I'm already a Vodafone customer?  There is no additional cost to Vodafone, I already have the box and connections up and running, so why the tie in?

 

Many thanks in advance.

 

 

As Vodafone TV offers the Sky Basic package channels as part of their TV service, why do you need to add/keep Sky Basic when you'll be getting the same Sky channels from Vodafone? Or am I missing something here?

 

https://www.sky.co.nz/sky-basic-package  

 

http://www.vodafone.co.nz/tv/vodafone-tv/

 

 

 

 




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  Reply # 1507079 6-Mar-2016 20:03
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MaxLV:

StarBlazer:


Hi Vodafone employees,


I would like to add Sky Basic to my Vodafone TV for the next 3 months while I attempt to finally wean my darling daughters off Sky and on to on-demand.  After speaking with 4 different people (three of whom couldn't help, was in the wrong department or trying to get me to sign up to a new internet plan and have a technician replace the box), finally a CSR said I could add Sky Basic but that I would have to sign up to Sky for a minimum of 12 months and that there would be a $200 early cancellation charge.


I don't understand why this is necessary as an existing customer.  I have had internet and phone for 10 years.  I upgraded to T-Box/Vodafone TV around 3 years ago and at the time had Sky Basic - I know it's not a technology issue (certainly don't need a technician to come to the house) so why can't I add Sky Basic on a short term basis?  I can add or remove Movies, sport or SoHo at whim so why do I need to sign up to a 12 month contract when I'm already a Vodafone customer?  There is no additional cost to Vodafone, I already have the box and connections up and running, so why the tie in?


Many thanks in advance.



As Vodafone TV offers the Sky Basic package channels as part of their TV service, why do you need to add/keep Sky Basic when you'll be getting the same Sky channels from Vodafone? Or am I missing something here?


https://www.sky.co.nz/sky-basic-package  


http://www.vodafone.co.nz/tv/vodafone-tv/


 


 

r
I've just come off a 12 month deal with Sky and the price for basic is $20 more expensive than with Vodafone. While we find alternatives, I thought I would switch to Vodafone for about 3 months using the $20 saved to try other services, like Netflix or Lightbox. The problem is that Vodafone want a minimum of 12 months and I don't want to commit to that long.

Hence I may stay with Sky for another couple of months while I research. The problem is that other services have what she watches, but not necessarily up to date and therefore of no benefit.




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  Reply # 1507551 7-Mar-2016 15:50
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I thought I would bump this question to see if anyone from Vodafone had a comment!

 

Thanks





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  Reply # 1508105 8-Mar-2016 13:50
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That's done now. The Vodafone TV on Freeview has been switched to SKY Basic.




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  Reply # 1508108 8-Mar-2016 13:54
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dylanp:

 

That's done now. The Vodafone TV on Freeview has been switched to SKY Basic.

 

 

Awesome.  Why can't the CSRs be as helpful as you?   Very much appreciated.





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