Fibre disconnects, now unable to reach Netflix

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Batwing

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#192310 6-Mar-2016 09:47

As of yesterday afternoon I can't reach Netflix at all, it is the only website I can't reach. Smart TV, phones, set top boxes, PC's all can't reach it and I'm stumped. Stopped using an unblock service altogether over a week ago.

I've had a a couple of random disconnects a day the last couple of weeks too, the supplied HG659b will show no internet, turn it's WiFi off and even takes down the wired internal network with no DHCP and I have to power it down manually. Have just been living with it since it's still better than HFC which sucked 24/7 (delay to cdn's)

Since this latest one though losing connection to a single website seems a little strange and several reboots later it's still not back.

I'll be calling Vodafone when I'm in the mood but don't hate myself enough right now to go through that on such a lovely sunny day.

freitasm

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#1506762 6-Mar-2016 09:50

Are you sure you don't have a DNS setting lurking somewhere, on a device?

Did you add Google and OpenDNS routes or blocks?

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johnr

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#1506766 6-Mar-2016 09:57

@Batwing I suggest you do some more checking on your side I can confirm this is not a VodafoneNZ issue

Batwing

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#1506804 6-Mar-2016 10:58

I've factory reset the modem and Netflix is back.

Hopefully the random loss of all connectivity goes away for a while too ;)

michaelmurfy

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#1506807 6-Mar-2016 11:06

Based off your last posts it sounds like you have a DNS based unblocker still in your configuration somewhere. If you were using that then ensure this is removed from your devices and / or router.

Michael Murphy | https://murfy.nz
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hairy1

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#1506809 6-Mar-2016 11:07

The firmware I am using on HG659 (telecom) seems to hang on to custom DNS settings even when set back to auto DNS.... It took me some time to work this out.

The factory reset obviously sorted this out.

Cheers, Matt

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Batwing

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#1506811 6-Mar-2016 11:08

I'd assume it was there, but I couldn't find it, hence factory reset and since resolved. Thanks guys :)

Ranty update: The modem is still hanging intermittently, this gave me the motivation to call and tackle over $400 of extra charges I've been seeing spread across invoices since December; turns out they can't solve anything on weekends and it's up to me to call again (always the way) but I'll be getting a new modem so that's a good first step. Currently I'm paying $30/month more than what my plan should cost + a raft of extra fees already agreed to be waived and not actioned. They can acknowledge the fault but not fix it. It's a sad state when it may be cheaper to break a contract than keeping on calling about billing errors which I pay for fear of being disconnected while in dispute.