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Wannabe Geek


Topic # 192378 8-Mar-2016 20:39
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Hi all, I'm new here but have been reading the odd post for a while. I'm wondering if anyone has experienced something similar to this and can offer any insight. My olds have recently got Vodafone rural broadband and the speed appears to be really good when it's working (30+ Mbps up and down, can't really complain), haven't seen any issues streaming Netflix etc. The problem is that they are getting frequent dropouts where the modem is reporting no signal (see below) and takes between 2 and 10 minutes to re-connect. Rebooting the modem seems to speed this process up but it's a real pain, it can happen repeatedly when trying to get something done.
I don't really understand why the reception reads full when it goes and gets good speeds (and it goes most of the time) but then jumps straight to no signal, there is no in-between. It doesn't seem to drop out while in constant use (streaming etc), more of a problem when browsing, it falls over between loading discrete pages.
Any thoughts?




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  Reply # 1508448 8-Mar-2016 20:39
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 

If you are posting regarding DSL speeds please check that

 

  • you have reset your modem and router 
  • your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap 
  • your tests are always done on an ethernet connection to the router - do not use wireless for testing 
  • you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 

  • Your ISP and plan 
  • Type of connection (ADSL, ADSL2, VDSL) 
  • Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 
  • Your general location (or street) 
  • If you are rural or urban 
  • If you know your connection is to an exchange, cabinet or conklin 
  • If your connection is to a ULL or wholesale service 
  • If you have done an isolation test as per the link above 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 

I recommend you read these two blog posts:

 





I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1508464 8-Mar-2016 20:43
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Approx where is the RBI connection located?



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Wannabe Geek


  Reply # 1508502 8-Mar-2016 21:32
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Out the back of Papakura between Drury and Hunua (pm for more details if it helps).

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  Reply # 1508518 8-Mar-2016 22:12
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@ShaggyMop disconnect from the web and go into the settings and lock the modem to 3G / 4G only



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Wannabe Geek


  Reply # 1508522 8-Mar-2016 22:25
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Thanks for the help, I'm guessing that's the setting below? I've just switched it to 3G preferred from LTE preferred. Will see how that goes.

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Wannabe Geek


  Reply # 1508536 8-Mar-2016 22:51
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Well it hasn't dropped out on me but the speed has dropped right off, the first shot is from a week or two ago, second is just now after changing that setting. I haven't noticed the modem ever connected in LTE mode, it always says 3G so would this just be it connecting to a different tower (perhaps temporarily)?

 

Click to see full size

 

Click to see full size

 

 


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  Reply # 1508592 9-Mar-2016 06:28
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Under preferred mode what are all the options?



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Wannabe Geek


  Reply # 1508607 9-Mar-2016 07:48
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3G or LTE.
This morning tested at 23 Mbps down and 5 Mbps up which is a bit better, haven't noticed it drop out yet.

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  Reply # 1508608 9-Mar-2016 07:53
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Lock it back to LTE preferred

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