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229 posts

Master Geek
+1 received by user: 11

# 19284 11-Feb-2008 22:13
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I recently (5/2/08) connected with WXC on the HSI Flood plan.  My modem line speed connects at 5.5 Mbps down and 896 Kbps up.
I requested to sign up to Fusion last Friday 8th Feb.

It's weird but tests before I requested Fusion were always good and consistent around 5 Mbps down and 700 Kbps up, VFX calls were perfect so I decided to go the whole hog and order Fusion.... now tonight I'm getting extremely variable results that are almost always slower.  sometimes 1.5 Mbps down, sometimes 3 Mbps down, the fastest has been around 4 Mbps down.

Does going naked/Fusion put you on a different IP range or equipment?
Also VFX calls I have made today, the party on the other end have told me that the quality has dropped badly.  They now say it's like I'm "talking on a cellphone in a barrel".

I hope this is just a temporary glitch!
I'm in Palmerston North.

Anyone else had probs like this?


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3594 posts

Uber Geek
+1 received by user: 79


  # 110029 12-Feb-2008 05:57
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Hi Nigel

Most probably it will be your connection as this will have changed since there is no longer a phone line attached the circuit has been rejumpered at your local exchange, but can I suggest you ring the help desk and log a issue they can then take a look at your line and get it looked at as it sounds like a line issue,

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink


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